Perform a master reset

Warning: This will delete all media and data and reset all settings. Make sure you back up any music, photos etc. before continuing.

  1. From the Start screen, swipe up.
  2. Tap Settings.
  3. Scroll to and tap Backup & reset.
  4. Tap Factory data reset.
  5. Tap RESET PHONE.
  6. Tap ERASE EVERYTHING.

The device has been restored to factory settings.

Last updated: 10/1/2019
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