Perform a soft reset

Find out how to soft reset your device.

  1. Hold the Power button for 3-5 seconds.
  2. Tap Power off.
  3. Tap Power off.
  4. When the device has shut down completely, wait approximately one minute. This will help make sure that the cache and temporary files are wiped from the device.
  5. Press and hold the Power button to switch it back on.

The soft reset has been completed.

Last updated: 17/9/2018
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