It's not possible to check my voicemail
If you can't check your voicemail, there may be several causes of the problem.
Solution 1 of 6: Your voicemail hasn't been turned on
To check your voicemail, your voicemail needs to be activated.
Send a text message with the text VM ON
to activate your voicemail.
Solution 2 of 6: Your voicemail hasn't been set up
To check your voicemail, you need to select voicemail settings.
and follow the instructions to set up your voicemail.
Solution 3 of 6: You're trying to check your voicemail from another phone than your own
The default voicemail number can only be used if you're calling from your own phone.
to check your voice messages from another phone. Please note that you need to set a PIN before you can check your voice messages from another phone.
Solution 4 of 6: You're trying to check your voicemail when abroad
The default voicemail number can only be used if you're calling from your own network.
to check your voice messages when abroad. Please note that you need to set a PIN before you can check your voice messages when abroad.
Solution 5 of 6: The voicemail number isn't saved on your phone
You can save your voicemail number making it easy to call and listen to your voice messages.
Step 2 of 9
Press the menu icon.
Step 3 of 9
Step 4 of 9
Step 5 of 9
Press the required SIM.
Step 6 of 9
Press Voicemail settings.
Step 7 of 9
Press Voicemail number.
Step 8 of 9
Key in +447953222222 and press OK.
Step 9 of 9
Press the Home key to return to the home screen.
Solution 6 of 6: The voicemail number is incorrect
To check your voicemail, you need to use the correct voicemail number.
The voicemail number is +447953222222
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page
for more help.
We are pleased that the problem was solved.