It's not possible to send and receive email messages

If you can't send and receive email messages, there may be several causes of the problem.

It's important to find out if you can use your phone's internet connection. If you can't use your phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email messages.

Can you use your phone's internet connection?

Yes No

We found 4 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 4: The incoming or outgoing mail server isn't available
Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.
Contact your email provider for the correct settings for the incoming or outgoing server.
Previous slide
Solution 2 of 4: The email message isn't written correctly
You can send and receive email messages from your email accounts. To send and receive email messages, you need to set up your phone for email .
Previous slide
Step 1 of 17

Slide your finger upwards on the screen.

Step 2 of 17

Press Samsung.

Step 3 of 17

Press Email.

Step 4 of 17

Slide your finger right starting from the left side of the screen.

Step 5 of 17

Press the required email account.

Step 6 of 17

Press the new email icon.

Step 7 of 17

Press the field next to "To" and key in the first letters of the recipient's name.

Step 8 of 17

Press the required contact.

Step 9 of 17

Press Subject and key in the required subject.

Step 10 of 17

Press the text input field and write the text for your email.

Step 11 of 17

Press ATTACH.

Step 12 of 17

Press OTHER.

Step 13 of 17

Press My Files and go to the required folder.

Step 14 of 17

Press the required file.

Step 15 of 17

Press DONE.

Step 16 of 17

Press SEND when you've finished your email.

Step 17 of 17

Press the Home key to return to the home screen.

Solution 3 of 4: Your phone hasn't been correctly set up for IMAP email
You can set up your phone to send and receive email messages from your email accounts. To set up your phone for IMAP email, you need to set up your phone for internet .
Previous slide
Step 1 of 43

Slide your finger downwards starting from the top of the screen.

Step 2 of 43

Press the settings icon.

Step 3 of 43

Press Cloud and accounts.

Step 4 of 43

Press Accounts.

Step 5 of 43

Press Add account.

Step 6 of 43

Press Email.

Step 7 of 43

Press Email address and key in your email address.

Step 8 of 43

Press Password and key in the password for your email account.

Step 9 of 43

Press SIGN IN.

Step 10 of 43

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 43

Press IMAP account.

Step 12 of 43

Press the field below "Username" and key in the username for your email account.

Step 13 of 43

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

Step 14 of 43

Press the drop down list below "Security type".

Step 15 of 43

Press None to turn off the function.

143
Step 16 of 43

Press the field below "Port" and key in 143.

Step 17 of 43

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 18 of 43

Press the drop down list below "Security type".

Step 19 of 43

Press None to turn off the function.

25
Step 20 of 43

Press the field below "Port" and key in 25.

Step 21 of 43

Press the indicator next to "Require authentication to send emails" to turn on the function.

Step 22 of 43

Press the field below "Username" and key in the username of your email provider's outgoing server.

Step 23 of 43

Press the field below "Password" and key in the password of your email provider's outgoing server.

Step 24 of 43

Press SIGN IN.

Step 25 of 43

Press the Home key to return to the home screen.

Step 26 of 43

Slide your finger upwards on the screen.

Step 27 of 43

Press Samsung.

Step 28 of 43

Press Email.

Step 29 of 43

Slide your finger right starting from the left side of the screen.

Step 30 of 43

Press the settings icon.

Step 31 of 43

Press Notifications.

Step 32 of 43

Press the indicator below the required email account to turn the function on or off.

Step 33 of 43

Press the Return key.

Step 34 of 43

Press the required account.

Step 35 of 43

Press the indicator next to "Sync account" to turn on the function.

Step 36 of 43

Press Account name.

Step 37 of 43

Key in the required name for the email account and press DONE.

Step 38 of 43

Press Your name.

Step 39 of 43

Key in the required sender name and press DONE.

Step 40 of 43

Press Sync schedule.

Step 41 of 43

Press Set sync schedule.

Step 42 of 43

Press the required setting.

Step 43 of 43

Press the Home key to return to the home screen.

Solution 4 of 4: Your phone hasn't been correctly set up for POP3 email
You can set up your phone to send and receive email messages from your email accounts. To set up your phone for POP3 email, you need to set up your phone for internet .
Previous slide
Step 1 of 46

Slide your finger downwards starting from the top of the screen.

Step 2 of 46

Press the settings icon.

Step 3 of 46

Press Cloud and accounts.

Step 4 of 46

Press Accounts.

Step 5 of 46

Press Add account.

Step 6 of 46

Press Email.

Step 7 of 46

Press Email address and key in your email address.

Step 8 of 46

Press Password and key in the password for your email account.

Step 9 of 46

Press SIGN IN.

Step 10 of 46

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 46

Press POP3 account.

Step 12 of 46

Press the field below "Username" and key in the username for your email account.

Step 13 of 46

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 14 of 46

Press the drop down list below "Security type".

Step 15 of 46

Press None to turn off the function.

110
Step 16 of 46

Press the field below "Port" and key in 110.

Step 17 of 46

Press the drop down list below "Auto delete from phone".

Step 18 of 46

Press Never to keep email on the server when you delete them on your phone.

Step 19 of 46

Press When deleted from Inbox to delete email on the server when you delete them on your phone.

Step 20 of 46

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 21 of 46

Press the drop down list below "Security type".

Step 22 of 46

Press None to turn off the function.

25
Step 23 of 46

Press the field below "Port" and key in 25.

Step 24 of 46

Press the indicator next to "Require authentication to send emails" to turn on the function.

Step 25 of 46

Press the field below "Username" and key in the username of your email provider's outgoing server.

Step 26 of 46

Press the field below "Password" and key in the password of your email provider's outgoing server.

Step 27 of 46

Press SIGN IN.

Step 28 of 46

Press the Home key to return to the home screen.

Step 29 of 46

Slide your finger upwards on the screen.

Step 30 of 46

Press Samsung.

Step 31 of 46

Press Email.

Step 32 of 46

Slide your finger right starting from the left side of the screen.

Step 33 of 46

Press the settings icon.

Step 34 of 46

Press Notifications.

Step 35 of 46

Press the indicator below the required email account to turn the function on or off.

Step 36 of 46

Press the Return key.

Step 37 of 46

Press the required account.

Step 38 of 46

Press the indicator next to "Sync account" to turn on the function.

Step 39 of 46

Press Account name.

Step 40 of 46

Key in the required name for the email account and press DONE.

Step 41 of 46

Press Your name.

Step 42 of 46

Key in the required sender name and press DONE.

Step 43 of 46

Press Sync schedule.

Step 44 of 46

Press Set sync schedule.

Step 45 of 46

Press the required setting.

Step 46 of 46

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 19/2/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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