It's not possible to send and receive text messages

If you can't send and receive text messages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages.

Can you make a voice call?

Yes No

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: There's an error at the receiving end
If you have problems sending text messages to a specific number, the error may be at the receiving end.
Try sending a text message to another number.
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Solution 2 of 3: The message centre number is incorrect
A text message is a message that can be sent to other mobile phones. Your phone can send and receive text messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for text messaging manually.
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Step 1 of 9

Press Messages.

Step 2 of 9

Press the menu icon.

Step 3 of 9

Press Settings.

Step 4 of 9

Press More settings.

Step 5 of 9

Press Text messages.

Step 6 of 9

Press Message Centre.

Step 7 of 9

Press the required SIM.

+447958879879
Step 8 of 9

Key in +447958879879 and press DONE.

Step 9 of 9

Press the Home key to return to the home screen.

Solution 3 of 3: The text message isn't written correctly
A text message is a message that can be sent to other mobile phones. If you can't send and receive text messages as soon as you've inserted your SIM, you need to set up your phone for text messaging .
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Step 1 of 8

Press Messages.

Step 2 of 8

Press the new message icon.

Step 3 of 8

Press the search field and key in the first letters of the recipient's name.

Step 4 of 8

Press the required contact.

Step 5 of 8

Press START.

Step 6 of 8

Press the text input field and write the text for your SMS.

Step 7 of 8

Press the send icon next to the required SIM when you've written your text message.

Step 8 of 8

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 19/2/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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