It's not possible to use Wi-Fi

If you can't use Wi-Fi on your phone, there may be several causes of the problem.

We found 4 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 4: No connection to a Wi-Fi network is established
You can use Wi-Fi as an alternative to the mobile network when establishing an internet connection. This way your phone doesn't use mobile data.
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Step 1 of 8

Slide your finger downwards starting from the top of the screen.

Step 2 of 8

Press the settings icon.

Step 3 of 8

Press Connections.

Step 4 of 8

Press Wi-Fi.

Step 5 of 8

Press the indicator to turn on the function.

Step 6 of 8

Press the required Wi-Fi network.

Step 7 of 8

Key in the password for the Wi-Fi network and press CONNECT.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 2 of 4: There are no available Wi-Fi networks
To use Wi-Fi, you need to be in an area with available Wi-Fi networks
Find a place with available Wi-Fi networks and try establishing a connection again.
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Solution 3 of 4: The selected Wi-Fi network rejects the connection
If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or that you don't have the correct connection credentials.
Contact the administrator of the Wi-Fi network to obtain the correct connection settings.
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Solution 4 of 4: Your phone is connected to a Wi-Fi network, but you're not logged on
Some Wi-Fi networks require you to log on via a web page.
Open the internet browser on your phone and try to load a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.
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Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 19/2/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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