Transferring content from another phone

You can transfer content, such as contacts, messages, pictures and audio files, from another phone to your phone.
Previous slide
Step 1 of 7

Slide your finger downwards starting from the top of the screen.

Step 2 of 7

Press the settings icon.

Step 3 of 7

Press Cloud and accounts.

Step 4 of 7

Press Smart Switch.

Step 5 of 7

Download Smart Switch to your phone if you're asked to do so. Follow the instructions on the screen to download and install Smart Switch.

Step 6 of 7

Press Receive data.

Step 7 of 7

Press the required transfer type and follow the instructions on the screen to transfer the content.

If asked to, install Smart Switch on the other phone and prepare it for transferring content.

Last updated: 19/2/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles