It's not possible to turn on my phone

If you can't turn on your phone, there may be several causes of the problem.

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: The battery is faulty
If the battery is faulty, you can't turn on your phone.
Go to the manufacturer's web page to see if it's possible to change the battery.
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Solution 2 of 3: The battery is flat
You should charge the phone battery regularly to ensure that your phone is always ready for use.
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Step 1 of 3

Connect the charger to the socket and to a wall socket.

Step 2 of 3

When the battery charging icon is displayed, the battery is charging.

Step 3 of 3

When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.

Solution 3 of 3: Your phone doesn't turn on correctly
Before you can turn on your phone, you need to insert your SIM into your phone .
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Step 1 of 5

Press and hold On/Off until your phone is turned on.

Step 2 of 5

If you're asked to key in your PIN, do so and press OK. The default PIN is 1111.

Step 3 of 5

Press and hold On/Off until a pop-up menu is displayed.

Step 4 of 5

Press Power off.

Step 5 of 5

Press Power off.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 19/2/2019
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