[{"chapter":"Device Home","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/device-home","chapterName":"device-home","icon":"e022","article":[]},{"chapter":"Getting started","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to turn on my phone","articleName":"its-not-possible-to-turn-on-my-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/troubleshooting/its-not-possible-to-turn-on-my-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/troubleshooting/its-not-possible-to-turn-on-my-phone","text":"It's not possible to turn on my phone","id":"5b874361-f495-44a5-ba92-27b0d973edc5"},{"articleTitle":"It's not possible to start my phone","articleName":"its-not-possible-to-start-my-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/troubleshooting/its-not-possible-to-start-my-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/troubleshooting/its-not-possible-to-start-my-phone","text":"It's not possible to start my phone","id":"1f5b2cd3-746b-4b99-9bde-336c6071ecb8"},{"articleTitle":"My phone's battery life is short","articleName":"my-phones-battery-life-is-short","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/troubleshooting/my-phones-battery-life-is-short","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/troubleshooting/my-phones-battery-life-is-short","text":"My phone's battery life is short","id":"c645f638-13ff-4a2b-92a7-637f2426a19b"}]},{"subChapterTitle":"First use","subChapterName":"first-use","article":[{"articleTitle":"Inserting SIM","articleName":"inserting-sim","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/first-use/inserting-sim","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/first-use/inserting-sim","text":"Inserting SIM","id":"d5f99b88-f1d4-4218-b7a5-e71346e01dd2"},{"articleTitle":"Charging the battery","articleName":"charging-the-battery","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/first-use/charging-the-battery","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/first-use/charging-the-battery","text":"Charging the battery","id":"0b03d1b6-2ada-475b-a78b-7cf8334ef03b"},{"articleTitle":"Turning your phone on and off","articleName":"turning-your-phone-on-and-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/first-use/turning-your-phone-on-and-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/first-use/turning-your-phone-on-and-off","text":"Turning your phone on and off","id":"c39652ac-8e64-46ed-9565-10e98ece6e81"},{"articleTitle":"Activating Google account on your phone","articleName":"activating-google-account-on-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/first-use/activating-google-account-on-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/first-use/activating-google-account-on-your-phone","text":"Activating Google account on your phone","id":"45764eac-db1b-4cb6-b704-a2561c62b4ac"},{"articleTitle":"Transferring content from another phone","articleName":"transferring-content-from-another-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/first-use/transferring-content-from-another-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/first-use/transferring-content-from-another-phone","text":"Transferring content from another phone","id":"de18d0e2-1dae-4804-9717-edcf279e3ae0"}]},{"subChapterTitle":"Using your phone","subChapterName":"using-your-phone","article":[{"articleTitle":"Ending running applications","articleName":"ending-running-applications","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/using-your-phone/ending-running-applications","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/using-your-phone/ending-running-applications","text":"Ending running applications","id":"516b2097-ec6b-4158-af69-be56443700d5"},{"articleTitle":"Restarting your phone","articleName":"restarting-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/using-your-phone/restarting-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/using-your-phone/restarting-your-phone","text":"Restarting your phone","id":"ad6eb1c9-dd75-49a6-b1c0-f06118bf057a"},{"articleTitle":"Extending the battery life","articleName":"extending-the-battery-life","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/using-your-phone/extending-the-battery-life","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/using-your-phone/extending-the-battery-life","text":"Extending the battery life","id":"4b9fd624-ce3f-4e96-b5bd-2434859144be"},{"articleTitle":"Taking screenshot","articleName":"taking-screenshot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/getting-started/using-your-phone/taking-screenshot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#getting-started/using-your-phone/taking-screenshot","text":"Taking screenshot","id":"a23c1d0c-9caf-42f7-ba39-97222defe6ed"}]}],"chapterName":"getting-started","icon":"e027"},{"chapter":"Basic functions","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions","subChapter":[{"subChapterTitle":"Sound and screen settings","subChapterName":"sound-and-screen-settings","article":[{"articleTitle":"Selecting ring tone","articleName":"selecting-ring-tone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/sound-and-screen-settings/selecting-ring-tone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/sound-and-screen-settings/selecting-ring-tone","text":"Selecting ring tone","id":"1878b353-d667-41a1-b7d0-08e86b295e5e"},{"articleTitle":"Turning silent mode on or off","articleName":"turning-silent-mode-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/sound-and-screen-settings/turning-silent-mode-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/sound-and-screen-settings/turning-silent-mode-on-or-off","text":"Turning silent mode on or off","id":"d39dc3a3-f872-440a-8ab2-33dc5b276f57"},{"articleTitle":"Setting date and time","articleName":"setting-date-and-time","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/sound-and-screen-settings/setting-date-and-time","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/sound-and-screen-settings/setting-date-and-time","text":"Setting date and time","id":"994b3a02-ef3e-475a-972e-2c905f1d9eed"},{"articleTitle":"Turning notifications on or off","articleName":"turning-notifications-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/sound-and-screen-settings/turning-notifications-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/sound-and-screen-settings/turning-notifications-on-or-off","text":"Turning notifications on or off","id":"966a4059-7770-4011-a10a-e4a079cdb896"}]},{"subChapterTitle":"Security codes","subChapterName":"security-codes","article":[{"articleTitle":"Turning use of PIN on or off","articleName":"turning-use-of-pin-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/security-codes/turning-use-of-pin-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/security-codes/turning-use-of-pin-on-or-off","text":"Turning use of PIN on or off","id":"fbfc88eb-c87d-402b-bed7-913259957f23"},{"articleTitle":"Turning use of phone lock code on or off","articleName":"turning-use-of-phone-lock-code-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/security-codes/turning-use-of-phone-lock-code-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/security-codes/turning-use-of-phone-lock-code-on-or-off","text":"Turning use of phone lock code on or off","id":"314be005-c376-427c-938a-f627e66fb075"}]},{"subChapterTitle":"Apps","subChapterName":"apps","article":[{"articleTitle":"Installing apps from Google Play","articleName":"installing-apps-from-google-play","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/apps/installing-apps-from-google-play","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/apps/installing-apps-from-google-play","text":"Installing apps from Google Play","id":"17831731-87d7-4123-ad35-512fd5b3b88e"},{"articleTitle":"Uninstalling apps","articleName":"uninstalling-apps","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/apps/uninstalling-apps","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/apps/uninstalling-apps","text":"Uninstalling apps","id":"a6a0336e-3364-487c-a8d0-80b944027cbc"},{"articleTitle":"Moving apps to memory card","articleName":"moving-apps-to-memory-card","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/apps/moving-apps-to-memory-card","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/apps/moving-apps-to-memory-card","text":"Moving apps to memory card","id":"df8973fb-651b-4f59-b514-0fcccafea673"},{"articleTitle":"Turning automatic update of apps on or off","articleName":"turning-automatic-update-of-apps-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/apps/turning-automatic-update-of-apps-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/apps/turning-automatic-update-of-apps-on-or-off","text":"Turning automatic update of apps on or off","id":"e90b97e5-a364-4425-917e-e94f8e3a1386"},{"articleTitle":"Turning automatic synchronisation of content on or off","articleName":"turning-automatic-synchronisation-of-content-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/apps/turning-automatic-synchronisation-of-content-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/apps/turning-automatic-synchronisation-of-content-on-or-off","text":"Turning automatic synchronisation of content on or off","id":"f0114ce3-958f-492d-b762-aae21ff3d1a2"},{"articleTitle":"Deleting temporary data","articleName":"deleting-temporary-data","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/apps/deleting-temporary-data","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/apps/deleting-temporary-data","text":"Deleting temporary data","id":"54db2b17-f8ed-40ef-9401-039d78575cdf"},{"articleTitle":"Using music player","articleName":"using-music-player","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/apps/using-music-player","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/apps/using-music-player","text":"Using music player","id":"0d31aa4b-ef8f-4882-b937-fe70800c3c40"}]},{"subChapterTitle":"Software update","subChapterName":"software-update","article":[{"articleTitle":"Updating phone software","articleName":"updating-phone-software","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/software-update/updating-phone-software","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/software-update/updating-phone-software","text":"Updating phone software","id":"858df4e9-ca68-4cce-9145-db1ffd72d41a"},{"articleTitle":"Restoring factory default settings","articleName":"restoring-factory-default-settings","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/basic-functions/software-update/restoring-factory-default-settings","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#basic-functions/software-update/restoring-factory-default-settings","text":"Restoring factory default settings","id":"d93d8708-4eb2-4dd3-aaa2-957d9287f859"}]}],"chapterName":"basic-functions","icon":"e051"},{"chapter":"Calls, contacts, messaging","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to receive messages on my voicemail","articleName":"its-not-possible-to-receive-messages-on-my-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-messages-on-my-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-messages-on-my-voicemail","text":"It's not possible to receive messages on my voicemail","id":"51a15af8-3643-43b5-8c81-2b4cfa75306d"},{"articleTitle":"It's not possible to check my voicemail","articleName":"its-not-possible-to-check-my-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/troubleshooting/its-not-possible-to-check-my-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/troubleshooting/its-not-possible-to-check-my-voicemail","text":"It's not possible to check my voicemail","id":"0ddfc7d6-5be8-43bc-8302-fb78511601e0"},{"articleTitle":"It's not possible to send and receive text messages","articleName":"its-not-possible-to-send-and-receive-text-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-text-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-text-messages","text":"It's not possible to send and receive text messages","id":"a462dabd-e208-4df6-a503-2a834bf7af65"},{"articleTitle":"It's not possible to send and receive picture messages","articleName":"its-not-possible-to-send-and-receive-picture-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-picture-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-picture-messages","text":"It's not possible to send and receive picture messages","id":"91159310-458d-45ec-bf74-2f039c315832"},{"articleTitle":"It's not possible to send and receive email messages","articleName":"its-not-possible-to-send-and-receive-email-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-email-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-email-messages","text":"It's not possible to send and receive email messages","id":"377305ef-5f56-4ce9-865e-b5215244dd5f"},{"articleTitle":"It's not possible to use Wi-Fi calling","articleName":"its-not-possible-to-use-wifi-calling","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/troubleshooting/its-not-possible-to-use-wifi-calling","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/troubleshooting/its-not-possible-to-use-wifi-calling","text":"It's not possible to use Wi-Fi calling","id":"44e1869b-3ef0-4538-aeb2-eec3ac9fce6e"},{"articleTitle":"It's not possible to make voice calls","articleName":"its-not-possible-to-make-voice-calls","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/troubleshooting/its-not-possible-to-make-voice-calls","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/troubleshooting/its-not-possible-to-make-voice-calls","text":"It's not possible to make voice calls","id":"2e4cbbe2-e56a-4312-b371-a975790cfd89"},{"articleTitle":"It's not possible to receive voice calls","articleName":"its-not-possible-to-receive-voice-calls","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-voice-calls","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-voice-calls","text":"It's not possible to receive voice calls","id":"83a19fff-d89c-4000-a9b0-0b661e3201b0"}]},{"subChapterTitle":"Call settings","subChapterName":"call-settings","article":[{"articleTitle":"Turning call waiting on or off","articleName":"turning-call-waiting-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/call-settings/turning-call-waiting-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/call-settings/turning-call-waiting-on-or-off","text":"Turning call waiting on or off","id":"65964527-6970-410c-bc1f-841715c70bb2"},{"articleTitle":"Turning your own caller identification on or off","articleName":"turning-your-own-caller-identification-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/call-settings/turning-your-own-caller-identification-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/call-settings/turning-your-own-caller-identification-on-or-off","text":"Turning your own caller identification on or off","id":"5d519085-c167-4123-b1ac-a6c2a38a6633"},{"articleTitle":"Turning Wi-Fi calling on or off","articleName":"turning-wifi-calling-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/call-settings/turning-wifi-calling-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/call-settings/turning-wifi-calling-on-or-off","text":"Turning Wi-Fi calling on or off","id":"8167d655-1e5b-430d-8eee-394a8699784e"}]},{"subChapterTitle":"Contacts","subChapterName":"contacts","article":[{"articleTitle":"Creating contact","articleName":"creating-contact","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/contacts/creating-contact","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/contacts/creating-contact","text":"Creating contact","id":"5e3c5288-cb63-4ec3-8fb9-ee80fe94c99a"},{"articleTitle":"Copying contacts between your SIM and your phone","articleName":"copying-contacts-between-your-sim-and-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/contacts/copying-contacts-between-your-sim-and-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/contacts/copying-contacts-between-your-sim-and-your-phone","text":"Copying contacts between your SIM and your phone","id":"2a00aefc-3815-4698-b3ae-7033178c19ed"},{"articleTitle":"Calling a contact in your address book","articleName":"calling-a-contact-in-your-address-book","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/contacts/calling-a-contact-in-your-address-book","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/contacts/calling-a-contact-in-your-address-book","text":"Calling a contact in your address book","id":"358fecde-59bb-4ff6-a23f-fa5ee5df0ddb"}]},{"subChapterTitle":"Voicemail","subChapterName":"voicemail","article":[{"articleTitle":"Saving voicemail number","articleName":"saving-voicemail-number","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/voicemail/saving-voicemail-number","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/voicemail/saving-voicemail-number","text":"Saving voicemail number","id":"94b4fa73-e81d-4308-a4c6-533583e5a360"},{"articleTitle":"Diverting calls to voicemail","articleName":"diverting-calls-to-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/voicemail/diverting-calls-to-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/voicemail/diverting-calls-to-voicemail","text":"Diverting calls to voicemail","id":"d70d8285-7abe-4353-b7a5-33c72d9618fb"},{"articleTitle":"Cancelling all diverts","articleName":"cancelling-all-diverts","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/voicemail/cancelling-all-diverts","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/voicemail/cancelling-all-diverts","text":"Cancelling all diverts","id":"12c9d970-7fd7-4a1a-899f-2ddf8456fd62"}]},{"subChapterTitle":"Call restrictions","subChapterName":"call-restrictions","article":[{"articleTitle":"Turning call barring on or off","articleName":"turning-call-barring-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/call-restrictions/turning-call-barring-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/call-restrictions/turning-call-barring-on-or-off","text":"Turning call barring on or off","id":"9d7736f6-23f5-42f3-9518-d4214901df28"},{"articleTitle":"Turning fixed dialling on or off","articleName":"turning-fixed-dialling-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/call-restrictions/turning-fixed-dialling-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/call-restrictions/turning-fixed-dialling-on-or-off","text":"Turning fixed dialling on or off","id":"ce3f4ad3-1acd-4665-966d-df87a40cb399"}]},{"subChapterTitle":"Text messaging","subChapterName":"text-messaging","article":[{"articleTitle":"Setting up your phone for text messaging","articleName":"setting-up-your-phone-for-text-messaging","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/text-messaging/setting-up-your-phone-for-text-messaging","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/text-messaging/setting-up-your-phone-for-text-messaging","text":"Setting up your phone for text messaging","id":"f83e28bc-382f-401c-bbb3-9ea8de455f20"},{"articleTitle":"Writing and sending text messages","articleName":"writing-and-sending-text-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/text-messaging/writing-and-sending-text-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/text-messaging/writing-and-sending-text-messages","text":"Writing and sending text messages","id":"b2b17a5f-ada6-4c2e-bc4c-f91c5216bae7"}]},{"subChapterTitle":"Picture messaging","subChapterName":"picture-messaging","article":[{"articleTitle":"Setting up your phone for picture messaging","articleName":"setting-up-your-phone-for-picture-messaging","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/picture-messaging/setting-up-your-phone-for-picture-messaging","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/picture-messaging/setting-up-your-phone-for-picture-messaging","text":"Setting up your phone for picture messaging","id":"545b241a-31e5-434c-bdd3-03349257e0e9"},{"articleTitle":"Writing and sending picture messages","articleName":"writing-and-sending-picture-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/picture-messaging/writing-and-sending-picture-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/picture-messaging/writing-and-sending-picture-messages","text":"Writing and sending picture messages","id":"4519688d-472c-4426-917f-9e6d98a02965"}]},{"subChapterTitle":"Email messaging","subChapterName":"email-messaging","article":[{"articleTitle":"Setting up your phone for POP3 email","articleName":"setting-up-your-phone-for-pop3-email","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/email-messaging/setting-up-your-phone-for-pop3-email","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/email-messaging/setting-up-your-phone-for-pop3-email","text":"Setting up your phone for POP3 email","id":"665fffb1-bd1f-4625-8dda-0cd6e730f9dd"},{"articleTitle":"Setting up your phone for IMAP email","articleName":"setting-up-your-phone-for-imap-email","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/email-messaging/setting-up-your-phone-for-imap-email","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/email-messaging/setting-up-your-phone-for-imap-email","text":"Setting up your phone for IMAP email","id":"5ebb0fdf-533c-4540-9cd9-f0130bc27575"},{"articleTitle":"Writing and sending email messages","articleName":"writing-and-sending-email-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/calls-contacts-messaging/email-messaging/writing-and-sending-email-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#calls-contacts-messaging/email-messaging/writing-and-sending-email-messages","text":"Writing and sending email messages","id":"1962e472-5e3c-4bc2-820a-20c9290b7df6"}]}],"chapterName":"calls-contacts-messaging","icon":"e004"},{"chapter":"Connectivity","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to use my phone's internet connection","articleName":"its-not-possible-to-use-my-phones-internet-connection","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/troubleshooting/its-not-possible-to-use-my-phones-internet-connection","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/troubleshooting/its-not-possible-to-use-my-phones-internet-connection","text":"It's not possible to use my phone's internet connection","id":"0ad7b2a3-4f56-4fbd-a65c-4a58848a3e80"},{"articleTitle":"It's not possible to use Wi-Fi","articleName":"its-not-possible-to-use-wifi","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/troubleshooting/its-not-possible-to-use-wifi","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/troubleshooting/its-not-possible-to-use-wifi","text":"It's not possible to use Wi-Fi","id":"22ac1f1d-ba1e-477a-8613-390ea7985a1e"},{"articleTitle":"It's not possible to use my phone as a Wi-Fi hotspot","articleName":"its-not-possible-to-use-my-phone-as-a-wifi-hotspot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/troubleshooting/its-not-possible-to-use-my-phone-as-a-wifi-hotspot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/troubleshooting/its-not-possible-to-use-my-phone-as-a-wifi-hotspot","text":"It's not possible to use my phone as a Wi-Fi hotspot","id":"508717d4-f27b-4404-a330-42bf0b86994b"},{"articleTitle":"My phone uses a large amount of mobile data","articleName":"my-phone-uses-a-large-amount-of-mobile-data","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/troubleshooting/my-phone-uses-a-large-amount-of-mobile-data","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/troubleshooting/my-phone-uses-a-large-amount-of-mobile-data","text":"My phone uses a large amount of mobile data","id":"9a43076b-c03b-4275-9d47-d8faad252377"}]},{"subChapterTitle":"Network and internet","subChapterName":"network-and-internet","article":[{"articleTitle":"Setting up your phone for internet","articleName":"setting-up-your-phone-for-internet","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/network-and-internet/setting-up-your-phone-for-internet","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/network-and-internet/setting-up-your-phone-for-internet","text":"Setting up your phone for internet","id":"ac35e6f5-4442-4ad4-8df5-6e3cb14aa7e2"},{"articleTitle":"Selecting network","articleName":"selecting-network","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/network-and-internet/selecting-network","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/network-and-internet/selecting-network","text":"Selecting network","id":"91883ede-155b-4062-88bc-4f9a61720c10"},{"articleTitle":"Selecting network mode","articleName":"selecting-network-mode","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/network-and-internet/selecting-network-mode","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/network-and-internet/selecting-network-mode","text":"Selecting network mode","id":"221e392b-e473-4038-906a-ce7392095f6e"},{"articleTitle":"Turning flight mode on or off","articleName":"turning-flight-mode-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/network-and-internet/turning-flight-mode-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/network-and-internet/turning-flight-mode-on-or-off","text":"Turning flight mode on or off","id":"6e43e3da-26df-47b9-8ed0-9226757f80d4"}]},{"subChapterTitle":"Data usage","subChapterName":"data-usage","article":[{"articleTitle":"Viewing data usage","articleName":"viewing-data-usage","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/data-usage/viewing-data-usage","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/data-usage/viewing-data-usage","text":"Viewing data usage","id":"55be3915-e97b-48de-af00-c333002fc6a8"},{"articleTitle":"Turning mobile data on or off","articleName":"turning-mobile-data-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/data-usage/turning-mobile-data-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/data-usage/turning-mobile-data-on-or-off","text":"Turning mobile data on or off","id":"6c9473c2-a15f-406b-b24f-b621bedcf016"},{"articleTitle":"Turning data roaming on or off","articleName":"turning-data-roaming-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/data-usage/turning-data-roaming-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/data-usage/turning-data-roaming-on-or-off","text":"Turning data roaming on or off","id":"7cf201c3-4185-4a9b-a274-acf7dfd96d45"}]},{"subChapterTitle":"Wi-Fi","subChapterName":"wifi","article":[{"articleTitle":"Connecting to a Wi-Fi network","articleName":"connecting-to-a-wifi-network","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/wifi/connecting-to-a-wifi-network","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/wifi/connecting-to-a-wifi-network","text":"Connecting to a Wi-Fi network","id":"f6b848f4-9434-4490-a235-83f1c0f7fee5"},{"articleTitle":"Using your phone as Wi-Fi hotspot","articleName":"using-your-phone-as-wifi-hotspot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/wifi/using-your-phone-as-wifi-hotspot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/wifi/using-your-phone-as-wifi-hotspot","text":"Using your phone as Wi-Fi hotspot","id":"c02abee8-c74f-4abe-abb4-e45013af8c9c"},{"articleTitle":"Turning automatic use of mobile data on or off","articleName":"turning-automatic-use-of-mobile-data-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/wifi/turning-automatic-use-of-mobile-data-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/wifi/turning-automatic-use-of-mobile-data-on-or-off","text":"Turning automatic use of mobile data on or off","id":"5ce9aa16-e2bd-44d0-a473-1e6752dd5ce1"}]},{"subChapterTitle":"Bluetooth","subChapterName":"bluetooth","article":[{"articleTitle":"Pairing a Bluetooth device with your phone","articleName":"pairing-a-bluetooth-device-with-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/bluetooth/pairing-a-bluetooth-device-with-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/bluetooth/pairing-a-bluetooth-device-with-your-phone","text":"Pairing a Bluetooth device with your phone","id":"3a265b6b-3e45-448a-8fa0-dded3cfdee24"}]},{"subChapterTitle":"GPS","subChapterName":"gps","article":[{"articleTitle":"Turning GPS on or off","articleName":"turning-gps-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/gps/turning-gps-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/gps/turning-gps-on-or-off","text":"Turning GPS on or off","id":"5e254b3d-31f4-447d-8c93-231ed4af27b4"}]},{"subChapterTitle":"Backup and synchronisation","subChapterName":"backup-and-synchronisation","article":[{"articleTitle":"Transferring files between computer and phone","articleName":"transferring-files-between-computer-and-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/backup-and-synchronisation/transferring-files-between-computer-and-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/backup-and-synchronisation/transferring-files-between-computer-and-phone","text":"Transferring files between computer and phone","id":"f144de26-76b8-4022-a339-efc99b11fc9f"},{"articleTitle":"Backing up pictures and video clips to Google Drive","articleName":"backing-up-pictures-and-video-clips-to-google-drive","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/connectivity/backup-and-synchronisation/backing-up-pictures-and-video-clips-to-google-drive","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9#connectivity/backup-and-synchronisation/backing-up-pictures-and-video-clips-to-google-drive","text":"Backing up pictures and video clips to Google Drive","id":"b57ca047-8c09-4648-8151-f5f15b30236b"}]}],"chapterName":"connectivity","icon":"e056"},{"chapter":"Specifications","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/specifications","subChapter":[{"path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-note9/specifications/specifications-page","subChapterTitle":"Specifications Page","subChapterName":"specifications-page"}],"chapterName":"specifications","icon":"e601"}]
Samsung Galaxy Note9
Samsung Galaxy Note9
Last updated: 9/4/2019
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