{"solutions":[{"name":"Your voicemail hasn't been turned on","description":"To check your voicemail, your voicemail needs to be activated.","guide":null,"content":"Send a text message with the text VM ON to 150 to activate your voicemail."},{"name":"Your voicemail hasn't been set up","description":"To check your voicemail, you need to select voicemail settings.","guide":null,"content":"Call +447953222222 and follow the instructions to set up your voicemail."},{"name":"You're trying to check your voicemail from another phone than your own","description":"The default voicemail number can only be used if you're calling from your own phone.","guide":null,"content":"Call 07953222222 to check your voice messages from another phone. Please note that you need to set a PIN before you can check your voice messages from another phone."},{"name":"You're trying to check your voicemail when abroad","description":"The default voicemail number can only be used if you're calling from your own network.","guide":null,"content":"Call +447953222222 to check your voice messages when abroad. Please note that you need to set a PIN before you can check your voice messages when abroad."},{"name":"The voicemail number isn't saved on your phone","description":"To use a shortcut key to call your voicemail, the voicemail number needs to be saved on your phone.","guide":{"blocks":[{"title":"Find "Voicemail number"","steps":[{"note":null,"overlay":null,"text":"Press the phone icon ."},{"note":null,"overlay":null,"text":"Press the menu icon ."},{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Voicemail ."},{"note":null,"overlay":null,"text":"Press Voicemail settings ."},{"note":null,"overlay":null,"text":"Press Voicemail number ."}],"content":"
  • Press the phone icon.
  • Press the menu icon.
  • Press Settings.
  • Press Voicemail.
  • Press Voicemail settings.
  • Press Voicemail number.
","info":""},{"title":"Save voicemail number","steps":[{"note":null,"overlay":{"top":1832,"left":530,"text":"+447953222222","position":0},"text":"Key in +447953222222 and press OK ."}],"content":"
  • Key in +447953222222 and press OK.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Saving voicemail number","description":"You can save your voicemail number making it easy to call and listen to your voice messages.","id":51,"deviceId":15538},"content":"Save the voicemail number ."},{"name":"The voicemail number is incorrect","description":"To check your voicemail, you need to use the correct voicemail number.","guide":null,"content":"The voicemail number is +447953222222 ."}],"intro":null,"name":"It's not possible to check my voicemail","description":"If you can't check your voicemail, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":12}

It's not possible to check my voicemail

If you can't check your voicemail, there may be several causes of the problem.

We found 6 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 6: Your voicemail hasn't been turned on
To check your voicemail, your voicemail needs to be activated.
Send a text message with the text VM ON to 150 to activate your voicemail.
Previous slide
Solution 2 of 6: Your voicemail hasn't been set up
To check your voicemail, you need to select voicemail settings.
Call +447953222222 and follow the instructions to set up your voicemail.
Previous slide
Solution 3 of 6: You're trying to check your voicemail from another phone than your own
The default voicemail number can only be used if you're calling from your own phone.
Call 07953222222 to check your voice messages from another phone. Please note that you need to set a PIN before you can check your voice messages from another phone.
Previous slide
Solution 4 of 6: You're trying to check your voicemail when abroad
The default voicemail number can only be used if you're calling from your own network.
Call +447953222222 to check your voice messages when abroad. Please note that you need to set a PIN before you can check your voice messages when abroad.
Previous slide
Solution 5 of 6: The voicemail number isn't saved on your phone
You can save your voicemail number making it easy to call and listen to your voice messages.
Previous slide
Step 1 of 8

Press the phone icon.

Step 2 of 8

Press the menu icon.

Step 3 of 8

Press Settings.

Step 4 of 8

Press Voicemail.

Step 5 of 8

Press Voicemail settings.

Step 6 of 8

Press Voicemail number.

+447953222222
Step 7 of 8

Key in +447953222222 and press OK.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 6 of 6: The voicemail number is incorrect
To check your voicemail, you need to use the correct voicemail number.
The voicemail number is +447953222222 .
Previous slide
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019
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