{"solutions":[{"name":"There's an error at the receiving end","description":"If you have problems sending text messages to a specific number, the error may be at the receiving end.","guide":null,"content":"Try sending a text message to another number."},{"name":"The message centre number is incorrect","description":"The message centre ensures that your text message is sent to the recipient. Consequently, the correct message centre number needs to be saved in the phone.","guide":{"blocks":[{"title":"Find "Message Centre"","steps":[{"note":null,"overlay":null,"text":"Press the message icon ."},{"note":null,"overlay":null,"text":"Press the menu icon ."},{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press More settings ."},{"note":null,"overlay":null,"text":"Press Text messages ."},{"note":null,"overlay":null,"text":"Press Message Centre ."}],"content":"
  • Press the message icon.
  • Press the menu icon.
  • Press Settings.
  • Press More settings.
  • Press Text messages.
  • Press Message Centre.
","info":""},{"title":"Set the message centre number","steps":[{"note":null,"overlay":{"top":1865,"left":535,"text":"+447958879879","position":0},"text":"Key in +447958879879 and press Set ."}],"content":"
  • Key in +447958879879 and press Set.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your phone for text messaging","description":"A text message is a message that can be sent to other mobile phones. Your phone can send and receive text messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for text messaging manually.","id":58,"deviceId":15538},"content":"Enter the message centre number ."},{"name":"The text message isn't written correctly","description":"To send a text message, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new text message","steps":[{"note":null,"overlay":null,"text":"Press the message icon ."},{"note":null,"overlay":null,"text":"Press the new message icon ."}],"content":"
  • Press the message icon.
  • Press the new message icon.
","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press the search field and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact ."}],"content":"
  • Press the search field and key in the first letters of the recipient's name.
  • Press the required contact.
","info":""},{"title":"Write text","steps":[{"note":null,"overlay":null,"text":"Press the text input field and write the text for your SMS."}],"content":"
  • Press the text input field and write the text for your SMS.
","info":""},{"title":"Send text message","steps":[{"note":null,"overlay":null,"text":"Press the send icon when you've finished your SMS."}],"content":"
  • Press the send icon when you've finished your SMS.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Writing and sending text messages","description":"A text message is a message that can be sent to other mobile phones. If you can't send and receive text messages as soon as you've inserted your SIM, you need to set up your phone for text messaging .","id":59,"deviceId":15538},"content":"See how to write and send a text message ."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-s10-plus#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages."},"name":"It's not possible to send and receive text messages","description":"If you can't send and receive text messages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":13}

It's not possible to send and receive text messages

If you can't send and receive text messages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages.

Can you make a voice call?

Yes No

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: There's an error at the receiving end
If you have problems sending text messages to a specific number, the error may be at the receiving end.
Try sending a text message to another number.
Previous slide
Solution 2 of 3: The message centre number is incorrect
A text message is a message that can be sent to other mobile phones. Your phone can send and receive text messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for text messaging manually.
Previous slide
Step 1 of 8

Press the message icon.

Step 2 of 8

Press the menu icon.

Step 3 of 8

Press Settings.

Step 4 of 8

Press More settings.

Step 5 of 8

Press Text messages.

Step 6 of 8

Press Message Centre.

+447958879879
Step 7 of 8

Key in +447958879879 and press Set.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 3 of 3: The text message isn't written correctly
A text message is a message that can be sent to other mobile phones. If you can't send and receive text messages as soon as you've inserted your SIM, you need to set up your phone for text messaging .
Previous slide
Step 1 of 7

Press the message icon.

Step 2 of 7

Press the new message icon.

Step 3 of 7

Press the search field and key in the first letters of the recipient's name.

Step 4 of 7

Press the required contact.

Step 5 of 7

Press the text input field and write the text for your SMS.

Step 6 of 7

Press the send icon when you've finished your SMS.

Step 7 of 7

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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