{"solutions":[{"name":"The incoming or outgoing mail server isn't available","description":"Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.","guide":null,"content":"Contact your email provider for the correct settings for the incoming or outgoing server."},{"name":"The email message isn't written correctly","description":"To send an email message, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Find "Email"","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards on the screen."},{"note":null,"overlay":null,"text":"Press Samsung ."},{"note":null,"overlay":null,"text":"Press Email ."}],"content":"
  • Slide your finger upwards on the screen.
  • Press Samsung.
  • Press Email.
","info":""},{"title":"Select email account","steps":[{"note":null,"overlay":null,"text":"Slide your finger right starting from the left side of the screen."},{"note":null,"overlay":null,"text":"Press the required email account ."}],"content":"
  • Slide your finger right starting from the left side of the screen.
  • Press the required email account.
","info":""},{"title":"Create new email message","steps":[{"note":null,"overlay":null,"text":"Press the new email icon ."}],"content":"
  • Press the new email icon.
","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press To and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact ."}],"content":"
  • Press To and key in the first letters of the recipient's name.
  • Press the required contact.
","info":""},{"title":"Enter subject","steps":[{"note":null,"overlay":null,"text":"Press Subject and key in the required subject."}],"content":"
  • Press Subject and key in the required subject.
","info":""},{"title":"Write text","steps":[{"note":null,"overlay":null,"text":"Press the text input field and write the text for your email."}],"content":"
  • Press the text input field and write the text for your email.
","info":""},{"title":"Attach file","steps":[{"note":null,"overlay":null,"text":"Press the attachment icon ."},{"note":null,"overlay":null,"text":"Press My Files and go to the required folder."},{"note":null,"overlay":null,"text":"Press the required file ."},{"note":null,"overlay":null,"text":"Press Done ."}],"content":"
  • Press the attachment icon.
  • Press My Files and go to the required folder.
  • Press the required file.
  • Press Done.
","info":""},{"title":"Send the email message","steps":[{"note":null,"overlay":null,"text":"Press the send icon when you've finished your email."}],"content":"
  • Press the send icon when you've finished your email.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Writing and sending email messages","description":"You can send and receive email messages from your email accounts. To send and receive email messages, you need to set up your phone for email .","id":69,"deviceId":15517},"content":"See how to write and send an email message ."},{"name":"Your phone hasn't been correctly set up for IMAP email","description":"To send and receive email messages using IMAP, your phone needs to be correctly set up for email.","guide":{"blocks":[{"title":"Find "Accounts"","steps":[{"note":null,"overlay":null,"text":"Slide your finger downwards starting from the top of the screen."},{"note":null,"overlay":null,"text":"Press the settings icon ."},{"note":null,"overlay":null,"text":"Press Accounts and backup ."},{"note":null,"overlay":null,"text":"Press Accounts ."}],"content":"
  • Slide your finger downwards starting from the top of the screen.
  • Press the settings icon.
  • Press Accounts and backup.
  • Press Accounts.
","info":""},{"title":"Create new email account","steps":[{"note":null,"overlay":null,"text":"Press Add account ."},{"note":null,"overlay":null,"text":"Press Email ."},{"note":null,"overlay":null,"text":"Press Other ."}],"content":"
  • Press Add account.
  • Press Email.
  • Press Other.
","info":""},{"title":"Enter email address","steps":[{"note":null,"overlay":null,"text":"Press Email address and key in your email address."}],"content":"
  • Press Email address and key in your email address.
","info":""},{"title":"Enter password","steps":[{"note":null,"overlay":null,"text":"Press Password and key in the password for your email account."},{"note":null,"overlay":null,"text":"Press Sign in ."},{"note":null,"overlay":null,"text":"If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone."}],"content":"
  • Press Password and key in the password for your email account.
  • Press Sign in.
  • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
","info":""},{"title":"Select server type","steps":[{"note":null,"overlay":null,"text":"Press IMAP account ."}],"content":"
  • Press IMAP account.
","info":""},{"title":"Enter username","steps":[{"note":null,"overlay":null,"text":"Press the field below "Username" and key in the username for your email account."}],"content":"
  • Press the field below "Username" and key in the username for your email account.
","info":""},{"title":"Enter incoming server","steps":[{"note":null,"overlay":null,"text":"Press the field below "IMAP server" and key in the name of your email provider's incoming server."}],"content":"
  • Press the field below "IMAP server" and key in the name of your email provider's incoming server.
","info":""},{"title":"Turn off encryption of incoming email","steps":[{"note":null,"overlay":null,"text":"Press the drop down list below "Security type" ."},{"note":null,"overlay":null,"text":"Press None to turn off the function."}],"content":"
  • Press the drop down list below "Security type".
  • Press None to turn off the function.
","info":""},{"title":"Enter incoming port","steps":[{"note":null,"overlay":{"top":1918,"left":395,"text":"143","position":0},"text":"Press the field below "Port" and key in 143 ."}],"content":"
  • Press the field below "Port" and key in 143.
","info":""},{"title":"Enter outgoing server","steps":[{"note":null,"overlay":null,"text":"Press the field below "SMTP server" and key in the name of your email provider's outgoing server."}],"content":"
  • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
","info":""},{"title":"Turn off encryption of outgoing email","steps":[{"note":null,"overlay":null,"text":"Press the drop down list below "Security type" ."},{"note":null,"overlay":null,"text":"Press None to turn off the function."}],"content":"
  • Press the drop down list below "Security type".
  • Press None to turn off the function.
","info":""},{"title":"Enter outgoing port","steps":[{"note":null,"overlay":{"top":1311,"left":395,"text":"25","position":0},"text":"Press the field below "Port" and key in 25 ."}],"content":"
  • Press the field below "Port" and key in 25.
","info":""},{"title":"Turn on SMTP authentication","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Require authentication to send emails" to turn on the function."},{"note":null,"overlay":null,"text":"Press the username field and key in the username for your email provider's outgoing server."},{"note":null,"overlay":null,"text":"Press the password field and key in the password for your email provider's outgoing server."},{"note":null,"overlay":null,"text":"Press Sign in ."}],"content":"
  • Press the indicator next to "Require authentication to send emails" to turn on the function.
  • Press the username field and key in the username for your email provider's outgoing server.
  • Press the password field and key in the password for your email provider's outgoing server.
  • Press Sign in.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""},{"title":"Find "Email"","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards on the screen."},{"note":null,"overlay":null,"text":"Press Samsung ."},{"note":null,"overlay":null,"text":"Press Email ."}],"content":"
  • Slide your finger upwards on the screen.
  • Press Samsung.
  • Press Email.
","info":""},{"title":"Turn email notifications on or off","steps":[{"note":null,"overlay":null,"text":"Slide your finger right starting from the left side of the screen."},{"note":null,"overlay":null,"text":"Press the settings icon ."},{"note":null,"overlay":null,"text":"Press Notifications ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Show notifications" below the required email account to turn the function on or off."},{"note":null,"overlay":null,"text":"Press the Return key ."}],"content":"
  • Slide your finger right starting from the left side of the screen.
  • Press the settings icon.
  • Press Notifications.
  • Press the indicator next to "Show notifications" below the required email account to turn the function on or off.
  • Press the Return key.
","info":""},{"title":"Turn on email message synchronisation","steps":[{"note":null,"overlay":null,"text":"Press the required account ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Sync account" to turn on the function."}],"content":"
  • Press the required account.
  • Press the indicator next to "Sync account" to turn on the function.
","info":""},{"title":"Enter email account name","steps":[{"note":null,"overlay":null,"text":"Press Account name ."},{"note":null,"overlay":null,"text":"Key in the required name for the email account and press Done ."}],"content":"
  • Press Account name.
  • Key in the required name for the email account and press Done.
","info":""},{"title":"Enter sender name","steps":[{"note":null,"overlay":null,"text":"Press Your name ."},{"note":null,"overlay":null,"text":"Key in the required sender name and press Done ."}],"content":"
  • Press Your name.
  • Key in the required sender name and press Done.
","info":""},{"title":"Select settings for retrieval of new email","steps":[{"note":null,"overlay":null,"text":"Press Email sync schedule ."},{"note":null,"overlay":null,"text":"Press Set sync schedule ."},{"note":null,"overlay":null,"text":"Press the required setting ."}],"content":"
  • Press Email sync schedule.
  • Press Set sync schedule.
  • Press the required setting.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your phone for IMAP email","description":"You can set up your phone to send and receive email messages from your email accounts. To set up your phone for IMAP email, you need to set up your phone for internet .","id":231,"deviceId":15517},"content":"Set up your phone for IMAP email ."},{"name":"Your phone hasn't been correctly set up for POP3 email","description":"To send and receive email messages using POP3, your phone needs to be correctly set up for email.","guide":{"blocks":[{"title":"Find "Accounts"","steps":[{"note":null,"overlay":null,"text":"Slide your finger downwards starting from the top of the screen."},{"note":null,"overlay":null,"text":"Press the settings icon ."},{"note":null,"overlay":null,"text":"Press Accounts and backup ."},{"note":null,"overlay":null,"text":"Press Accounts ."}],"content":"
  • Slide your finger downwards starting from the top of the screen.
  • Press the settings icon.
  • Press Accounts and backup.
  • Press Accounts.
","info":""},{"title":"Create new email account","steps":[{"note":null,"overlay":null,"text":"Press Add account ."},{"note":null,"overlay":null,"text":"Press Email ."},{"note":null,"overlay":null,"text":"Press Other ."}],"content":"
  • Press Add account.
  • Press Email.
  • Press Other.
","info":""},{"title":"Enter email address","steps":[{"note":null,"overlay":null,"text":"Press Email address and key in your email address."}],"content":"
  • Press Email address and key in your email address.
","info":""},{"title":"Enter password","steps":[{"note":null,"overlay":null,"text":"Press Password and key in the password for your email account."},{"note":null,"overlay":null,"text":"Press Sign in ."},{"note":null,"overlay":null,"text":"If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone."}],"content":"
  • Press Password and key in the password for your email account.
  • Press Sign in.
  • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
","info":""},{"title":"Select server type","steps":[{"note":null,"overlay":null,"text":"Press POP3 account ."}],"content":"
  • Press POP3 account.
","info":""},{"title":"Enter username","steps":[{"note":null,"overlay":null,"text":"Press the field below "Username" and key in the username for your email account."}],"content":"
  • Press the field below "Username" and key in the username for your email account.
","info":""},{"title":"Enter incoming server","steps":[{"note":null,"overlay":null,"text":"Press the field below "POP3 server" and key in the name of your email provider's incoming server."}],"content":"
  • Press the field below "POP3 server" and key in the name of your email provider's incoming server.
","info":""},{"title":"Turn off encryption of incoming email","steps":[{"note":null,"overlay":null,"text":"Press the drop down list below "Security type" ."},{"note":null,"overlay":null,"text":"Press None to turn off the function."}],"content":"
  • Press the drop down list below "Security type".
  • Press None to turn off the function.
","info":""},{"title":"Enter incoming port","steps":[{"note":null,"overlay":{"top":1615,"left":342,"text":"110","position":0},"text":"Press the field below "Port" and key in 110 ."}],"content":"
  • Press the field below "Port" and key in 110.
","info":""},{"title":"Turn deletion of email messages on server on or off","steps":[{"note":null,"overlay":null,"text":"Press the drop down list below "Auto delete from phone" ."},{"note":null,"overlay":null,"text":"Press Never to keep email on the server when you delete them on your phone."},{"note":null,"overlay":null,"text":"Press When deleted from Inbox to delete email on the server when you delete them on your phone."}],"content":"
  • Press the drop down list below "Auto delete from phone".
  • Press Never to keep email on the server when you delete them on your phone.
  • Press When deleted from Inbox to delete email on the server when you delete them on your phone.
","info":""},{"title":"Enter outgoing server","steps":[{"note":null,"overlay":null,"text":"Press the field below "SMTP server" and key in the name of your email provider's outgoing server."}],"content":"
  • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
","info":""},{"title":"Turn off encryption of outgoing email","steps":[{"note":null,"overlay":null,"text":"Press the drop down list below "Security type" ."},{"note":null,"overlay":null,"text":"Press None to turn off the function."}],"content":"
  • Press the drop down list below "Security type".
  • Press None to turn off the function.
","info":""},{"title":"Enter outgoing port","steps":[{"note":null,"overlay":{"top":1306,"left":376,"text":"25","position":0},"text":"Press the field below "Port" and key in 25 ."}],"content":"
  • Press the field below "Port" and key in 25.
","info":""},{"title":"Turn on SMTP authentication","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Require authentication to send emails" to turn on the function."},{"note":null,"overlay":null,"text":"Press the username field and key in the username for your email provider's outgoing server."},{"note":null,"overlay":null,"text":"Press the password field and key in the password for your email provider's outgoing server."},{"note":null,"overlay":null,"text":"Press Sign in ."}],"content":"
  • Press the indicator next to "Require authentication to send emails" to turn on the function.
  • Press the username field and key in the username for your email provider's outgoing server.
  • Press the password field and key in the password for your email provider's outgoing server.
  • Press Sign in.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""},{"title":"Find "Email"","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards on the screen."},{"note":null,"overlay":null,"text":"Press Samsung ."},{"note":null,"overlay":null,"text":"Press Email ."}],"content":"
  • Slide your finger upwards on the screen.
  • Press Samsung.
  • Press Email.
","info":""},{"title":"Turn email notifications on or off","steps":[{"note":null,"overlay":null,"text":"Slide your finger right starting from the left side of the screen."},{"note":null,"overlay":null,"text":"Press the settings icon ."},{"note":null,"overlay":null,"text":"Press Notifications ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Show notifications" below the required email account to turn the function on or off."},{"note":null,"overlay":null,"text":"Press the Return key ."}],"content":"
  • Slide your finger right starting from the left side of the screen.
  • Press the settings icon.
  • Press Notifications.
  • Press the indicator next to "Show notifications" below the required email account to turn the function on or off.
  • Press the Return key.
","info":""},{"title":"Turn on email message synchronisation","steps":[{"note":null,"overlay":null,"text":"Press the required account ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Sync account" to turn on the function."}],"content":"
  • Press the required account.
  • Press the indicator next to "Sync account" to turn on the function.
","info":""},{"title":"Enter email account name","steps":[{"note":null,"overlay":null,"text":"Press Account name ."},{"note":null,"overlay":null,"text":"Key in the required name for the email account and press Done ."}],"content":"
  • Press Account name.
  • Key in the required name for the email account and press Done.
","info":""},{"title":"Enter sender name","steps":[{"note":null,"overlay":null,"text":"Press Your name ."},{"note":null,"overlay":null,"text":"Key in the required sender name and press Done ."}],"content":"
  • Press Your name.
  • Key in the required sender name and press Done.
","info":""},{"title":"Select settings for retrieval of new email","steps":[{"note":null,"overlay":null,"text":"Press Email sync schedule ."},{"note":null,"overlay":null,"text":"Press Set sync schedule ."},{"note":null,"overlay":null,"text":"Press the required setting ."}],"content":"
  • Press Email sync schedule.
  • Press Set sync schedule.
  • Press the required setting.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your phone for POP3 email","description":"You can set up your phone to send and receive email messages from your email accounts. To set up your phone for POP3 email, you need to set up your phone for internet .","id":65,"deviceId":15517},"content":"Set up your phone for POP3 email ."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/samsung/galaxy-s10e#connectivity/troubleshooting/it-s-not-possible-to-use-my-phone-s-internet-connection","relatedProblemId":21,"condition":"Can you use your phone's internet connection?","question":"It's important to find out if you can use your phone's internet connection. If you can't use your phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email messages."},"name":"It's not possible to send and receive email messages","description":"If you can't send and receive email messages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":15}

It's not possible to send and receive email messages

If you can't send and receive email messages, there may be several causes of the problem.

It's important to find out if you can use your phone's internet connection. If you can't use your phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email messages.

Can you use your phone's internet connection?

Yes No

We found 4 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 4: The incoming or outgoing mail server isn't available
Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.
Contact your email provider for the correct settings for the incoming or outgoing server.
Previous slide
Solution 2 of 4: The email message isn't written correctly
You can send and receive email messages from your email accounts. To send and receive email messages, you need to set up your phone for email .
Previous slide
Step 1 of 16

Slide your finger upwards on the screen.

Step 2 of 16

Press Samsung.

Step 3 of 16

Press Email.

Step 4 of 16

Slide your finger right starting from the left side of the screen.

Step 5 of 16

Press the required email account.

Step 6 of 16

Press the new email icon.

Step 7 of 16

Press To and key in the first letters of the recipient's name.

Step 8 of 16

Press the required contact.

Step 9 of 16

Press Subject and key in the required subject.

Step 10 of 16

Press the text input field and write the text for your email.

Step 11 of 16

Press the attachment icon.

Step 12 of 16

Press My Files and go to the required folder.

Step 13 of 16

Press the required file.

Step 14 of 16

Press Done.

Step 15 of 16

Press the send icon when you've finished your email.

Step 16 of 16

Press the Home key to return to the home screen.

Solution 3 of 4: Your phone hasn't been correctly set up for IMAP email
You can set up your phone to send and receive email messages from your email accounts. To set up your phone for IMAP email, you need to set up your phone for internet .
Previous slide
Step 1 of 44

Slide your finger downwards starting from the top of the screen.

Step 2 of 44

Press the settings icon.

Step 3 of 44

Press Accounts and backup.

Step 4 of 44

Press Accounts.

Step 5 of 44

Press Add account.

Step 6 of 44

Press Email.

Step 7 of 44

Press Other.

Step 8 of 44

Press Email address and key in your email address.

Step 9 of 44

Press Password and key in the password for your email account.

Step 10 of 44

Press Sign in.

Step 11 of 44

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 12 of 44

Press IMAP account.

Step 13 of 44

Press the field below "Username" and key in the username for your email account.

Step 14 of 44

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

Step 15 of 44

Press the drop down list below "Security type".

Step 16 of 44

Press None to turn off the function.

143
Step 17 of 44

Press the field below "Port" and key in 143.

Step 18 of 44

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 19 of 44

Press the drop down list below "Security type".

Step 20 of 44

Press None to turn off the function.

25
Step 21 of 44

Press the field below "Port" and key in 25.

Step 22 of 44

Press the indicator next to "Require authentication to send emails" to turn on the function.

Step 23 of 44

Press the username field and key in the username for your email provider's outgoing server.

Step 24 of 44

Press the password field and key in the password for your email provider's outgoing server.

Step 25 of 44

Press Sign in.

Step 26 of 44

Press the Home key to return to the home screen.

Step 27 of 44

Slide your finger upwards on the screen.

Step 28 of 44

Press Samsung.

Step 29 of 44

Press Email.

Step 30 of 44

Slide your finger right starting from the left side of the screen.

Step 31 of 44

Press the settings icon.

Step 32 of 44

Press Notifications.

Step 33 of 44

Press the indicator next to "Show notifications" below the required email account to turn the function on or off.

Step 34 of 44

Press the Return key.

Step 35 of 44

Press the required account.

Step 36 of 44

Press the indicator next to "Sync account" to turn on the function.

Step 37 of 44

Press Account name.

Step 38 of 44

Key in the required name for the email account and press Done.

Step 39 of 44

Press Your name.

Step 40 of 44

Key in the required sender name and press Done.

Step 41 of 44

Press Email sync schedule.

Step 42 of 44

Press Set sync schedule.

Step 43 of 44

Press the required setting.

Step 44 of 44

Press the Home key to return to the home screen.

Solution 4 of 4: Your phone hasn't been correctly set up for POP3 email
You can set up your phone to send and receive email messages from your email accounts. To set up your phone for POP3 email, you need to set up your phone for internet .
Previous slide
Step 1 of 47

Slide your finger downwards starting from the top of the screen.

Step 2 of 47

Press the settings icon.

Step 3 of 47

Press Accounts and backup.

Step 4 of 47

Press Accounts.

Step 5 of 47

Press Add account.

Step 6 of 47

Press Email.

Step 7 of 47

Press Other.

Step 8 of 47

Press Email address and key in your email address.

Step 9 of 47

Press Password and key in the password for your email account.

Step 10 of 47

Press Sign in.

Step 11 of 47

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 12 of 47

Press POP3 account.

Step 13 of 47

Press the field below "Username" and key in the username for your email account.

Step 14 of 47

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 15 of 47

Press the drop down list below "Security type".

Step 16 of 47

Press None to turn off the function.

110
Step 17 of 47

Press the field below "Port" and key in 110.

Step 18 of 47

Press the drop down list below "Auto delete from phone".

Step 19 of 47

Press Never to keep email on the server when you delete them on your phone.

Step 20 of 47

Press When deleted from Inbox to delete email on the server when you delete them on your phone.

Step 21 of 47

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 22 of 47

Press the drop down list below "Security type".

Step 23 of 47

Press None to turn off the function.

25
Step 24 of 47

Press the field below "Port" and key in 25.

Step 25 of 47

Press the indicator next to "Require authentication to send emails" to turn on the function.

Step 26 of 47

Press the username field and key in the username for your email provider's outgoing server.

Step 27 of 47

Press the password field and key in the password for your email provider's outgoing server.

Step 28 of 47

Press Sign in.

Step 29 of 47

Press the Home key to return to the home screen.

Step 30 of 47

Slide your finger upwards on the screen.

Step 31 of 47

Press Samsung.

Step 32 of 47

Press Email.

Step 33 of 47

Slide your finger right starting from the left side of the screen.

Step 34 of 47

Press the settings icon.

Step 35 of 47

Press Notifications.

Step 36 of 47

Press the indicator next to "Show notifications" below the required email account to turn the function on or off.

Step 37 of 47

Press the Return key.

Step 38 of 47

Press the required account.

Step 39 of 47

Press the indicator next to "Sync account" to turn on the function.

Step 40 of 47

Press Account name.

Step 41 of 47

Key in the required name for the email account and press Done.

Step 42 of 47

Press Your name.

Step 43 of 47

Key in the required sender name and press Done.

Step 44 of 47

Press Email sync schedule.

Step 45 of 47

Press Set sync schedule.

Step 46 of 47

Press the required setting.

Step 47 of 47

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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