{"solutions":[{"name":"Automatic mobile data usage is turned on","description":"If automatic mobile data usage is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.","guide":{"blocks":[{"title":"Find "Wi-Fi"","steps":[{"note":null,"overlay":null,"text":"Slide your finger downwards starting from the top of the screen."},{"note":null,"overlay":null,"text":"Press the settings icon ."},{"note":null,"overlay":null,"text":"Press Connections ."},{"note":null,"overlay":null,"text":"Press Wi-Fi ."}],"content":"
  • Slide your finger downwards starting from the top of the screen.
  • Press the settings icon.
  • Press Connections.
  • Press Wi-Fi.
","info":""},{"title":"Turn on Wi-Fi","steps":[{"note":null,"overlay":null,"text":"Press the indicator to turn on the function."}],"content":"
  • Press the indicator to turn on the function.
","info":""},{"title":"Turn automatic use of mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the menu icon ."},{"note":null,"overlay":null,"text":"Press Advanced ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Switch to mobile data" to turn the function on or off."}],"content":"
  • Press the menu icon.
  • Press Advanced.
  • Press the indicator next to "Switch to mobile data" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic use of mobile data on or off","description":"You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn automatic use of mobile data on or off, you need to turn on mobile data .","id":196,"deviceId":15517},"content":"Turn off automatic use of mobile data ."},{"name":"Automatic update of apps via mobile network is turned on","description":"If automatic update of apps via mobile network is turned on, your phone will use mobile data.","guide":{"blocks":[{"title":"Find "Auto-update apps"","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards on the screen."},{"note":null,"overlay":null,"text":"Press Play Store ."},{"note":null,"overlay":null,"text":"Slide your finger right starting from the left side of the screen."},{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Auto-update apps ."}],"content":"
  • Slide your finger upwards on the screen.
  • Press Play Store.
  • Slide your finger right starting from the left side of the screen.
  • Press Settings.
  • Press Auto-update apps.
","info":""},{"title":"Turn automatic update of apps on or off","steps":[{"note":"If you turn on automatic update of apps via mobile network, your apps are automatically updated via the mobile network when no Wi-Fi networks are within range.","overlay":null,"text":"To turn on automatic update of apps using mobile network, press Over any network Data charges may apply ."},{"note":null,"overlay":null,"text":"To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only ."},{"note":null,"overlay":null,"text":"To turn off automatic update of apps, press Don't auto-update apps ."},{"note":null,"overlay":null,"text":"Press DONE ."}],"content":"
  • To turn on automatic update of apps using mobile network, press Over any network Data charges may apply.
  • To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only.
  • To turn off automatic update of apps, press Don't auto-update apps.
  • Press DONE.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic update of apps on or off","description":"You can set your phone to update apps automatically so you always have the newest versions installed.","id":139,"deviceId":15517},"content":"Turn off automatic update of apps via mobile network ."},{"name":"Notifications are turned on","description":"If notifications are turned on, your phone will use mobile data when applications send push notifications and is not connected to a Wi-Fi-network.","guide":{"blocks":[{"title":"Find "Notifications"","steps":[{"note":null,"overlay":null,"text":"Slide your finger downwards starting from the top of the screen."},{"note":null,"overlay":null,"text":"Press the settings icon ."},{"note":null,"overlay":null,"text":"Press Notifications ."}],"content":"
  • Slide your finger downwards starting from the top of the screen.
  • Press the settings icon.
  • Press Notifications.
","info":""},{"title":"Turn notifications on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to the required app to turn the function on or off."}],"content":"
  • Press the indicator next to the required app to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning notifications on or off","description":"When you turn on notifications, you will be notified about various events such as new email messages, messages from social networks and calendar appointments.","id":205,"deviceId":15517},"content":"Turn notifications on or off ."}],"intro":null,"name":"My phone uses a large amount of mobile data","description":"If your phone uses a large amount of mobile data, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":38}

My phone uses a large amount of mobile data

If your phone uses a large amount of mobile data, there may be several causes of the problem.

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: Automatic mobile data usage is turned on
You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn automatic use of mobile data on or off, you need to turn on mobile data .
Previous slide
Step 1 of 9

Slide your finger downwards starting from the top of the screen.

Step 2 of 9

Press the settings icon.

Step 3 of 9

Press Connections.

Step 4 of 9

Press Wi-Fi.

Step 5 of 9

Press the indicator to turn on the function.

Step 6 of 9

Press the menu icon.

Step 7 of 9

Press Advanced.

Step 8 of 9

Press the indicator next to "Switch to mobile data" to turn the function on or off.

Step 9 of 9

Press the Home key to return to the home screen.

Solution 2 of 3: Automatic update of apps via mobile network is turned on
You can set your phone to update apps automatically so you always have the newest versions installed.
Previous slide
Step 1 of 10

Slide your finger upwards on the screen.

Step 2 of 10

Press Play Store.

Step 3 of 10

Slide your finger right starting from the left side of the screen.

Step 4 of 10

Press Settings.

Step 5 of 10

Press Auto-update apps.

Step 6 of 10

To turn on automatic update of apps using mobile network, press Over any network Data charges may apply.

Step 7 of 10

To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only.

Step 8 of 10

To turn off automatic update of apps, press Don't auto-update apps.

Step 9 of 10

Press DONE.

Step 10 of 10

Press the Home key to return to the home screen.

Solution 3 of 3: Notifications are turned on
When you turn on notifications, you will be notified about various events such as new email messages, messages from social networks and calendar appointments.
Previous slide
Step 1 of 5

Slide your finger downwards starting from the top of the screen.

Step 2 of 5

Press the settings icon.

Step 3 of 5

Press Notifications.

Step 4 of 5

Press the indicator next to the required app to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles