Broadband price changes

In this article

From 22 January 2019, we are making some changes to the price of UK and international calls and the connection fee for out of bundle calls. We’re also introducing a new charge for late payment effective 23 March 2019.

Call connection fees will increase by an average of 2p, as follows:

Call charge Current New
UK landline connection charge 21p 23p
UK mobile connection charge 21p 23p
UK landline call charge 13.5p 15.5p
UK mobile call charge 16p 18p
International connection charge 21p 23p

Non-inclusive international call rates will also change.

> Find out more information about call pricing

You can also choose to add a calling add-on to your plan - just call us on the number in your email, or letter, to add to your plan.

> Find out more information on calling add-ons

Customers who pay by cash, cheque or credit/debit card will also be charged a £4 late payment fee if we haven’t received payment within 15 days of their bill date.

Why are prices increasing?

Why are prices increasing?

We need to increase the cost of our out of bundle charges to be able to continue to invest in the services we provide to our customers. We know a price rise is not ideal, that’s why we’ve tried to keep the increase to a small amount where possible.

Do I have the right to leave?

Do I have the right to leave?

If you are in contract then you may be liable to pay early termination charges.

However, if you believe that you will be materially worse off, then you may be able to leave without paying an early termination charge.

> View our terms and conditions for more details

How are we communicating this increase to our customers?

How are we communicating this increase to our customers?

Customers will be contacted by letter or email from 29 October 2018 to 6 December 2018 to let them know about the specific changes to them.

Thanks for your feedback

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