From 22 January 2019, we are making some changes to the price of UK and international calls and the connection fee for out of bundle calls. We’re also introducing a new charge for late payment effective 23 March 2019.
Call connection fees will increase by an average of 2p, as follows:
| Call charge | Current | New |
| UK landline connection charge | 21p | 23p |
| UK mobile connection charge | 21p | 23p |
| UK landline call charge | 13.5p | 15.5p |
| UK mobile call charge | 16p | 18p |
| International connection charge | 21p | 23p |
Non-inclusive international call rates will also change.
You can also choose to add a calling add-on to your plan - just call us on the number in your email, or letter, to add to your plan.
Customers who pay by cash, cheque or credit/debit card will also be charged a £4 late payment fee if we haven’t received payment within 15 days of their bill date.
We need to increase the cost of our out of bundle charges to be able to continue to invest in the services we provide to our customers. We know a price rise is not ideal, that’s why we’ve tried to keep the increase to a small amount where possible.
If you are in contract then you may be liable to pay early termination charges.
However, if you believe that you will be materially worse off, then you may be able to leave without paying an early termination charge.
Customers will be contacted by letter or email from 29 October 2018 to 6 December 2018 to let them know about the specific changes to them.