Sorry! No results found but hit enter for the most relevant articles.
Sorry! No results found
Broadband price changes
In this article
From 22 January 2019, we are making some changes to the price of UK and international calls and the connection fee for out of bundle calls. We’re also introducing a new charge for late payment effective 23 March 2019.
Call connection fees will increase by an average of 2p, as follows:
Call charge
Current
New
UK landline connection charge
21p
23p
UK mobile connection charge
21p
23p
UK landline call charge
13.5p
15.5p
UK mobile call charge
16p
18p
International connection charge
21p
23p
Non-inclusive international call rates will also change.
Customers who pay by cash, cheque or credit/debit card will also be charged a £4 late payment fee if we haven’t received payment within 15 days of their bill date.
Why are prices increasing?
Why are prices increasing?
We need to increase the cost of our out of bundle charges to be able to continue to invest in the services we provide to our customers. We know a price rise is not ideal, that’s why we’ve tried to keep the increase to a small amount where possible.
Do I have the right to leave?
Do I have the right to leave?
If you are in contract then you may be liable to pay early termination charges.
However, if you believe that you will be materially worse off, then you may be able to leave without paying an early termination charge.