2017 Orange price changes

     
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What is happening?

What is happening?

Each year, your monthly price plan(s) will increase by the rate of Retail Price Index (RPI). This year, the change will take effect from 30 March 2017.

RPI is a measure of the change in prices for consumers on average across the country over the last 12 months. The RPI figure, published by the Office for National Statistics, in January 2017 is 2.5 per cent.

What does this mean for me?

What does this mean for me?

Any bills you receive from 30 March 2017 will show a 2.5 per cent increase in the monthly price of your plan if you joined or upgraded to a pay monthly or SIM Only contract (excluding tablet and mobile broadband) between 26 March 2014 and 28 February 2017. 

If you’d like to see the new price of your plan, please log in to My EE to see your April bill.

We appreciate that price rises are never welcome but we want to reassure you that we’re dedicated to giving you the best possible experience.

If you’d like to find out more, please see clause 6.1.5 of your terms or business customer terms. Alternatively, take a look at the frequently asked questions below to help with any queries.

Why are you increasing prices?

Why are you increasing prices?

Every March, as detailed in our terms, we increase monthly price plans in line with RPI. This reflects the increase in the costs to run and invest in the network and service we provide.

How have you calculated the rate of increase on my plan?

How have you calculated the rate of increase on my plan?

We’ve used the Retail Price Index (RPI) of 2.5 per cent, published in January 2017. RPI is a measure of the change in prices for consumers on average across the country, over the last 12 months. The change is calculated by adding 2.5 per cent to the price of your monthly price plan.

How will the increase appear on my bill?

How will the increase appear on my bill?

The increase will appear on your bill as an increase to your monthly price plan.

What if I have a discount on my monthly plan?

What if I have a discount on my monthly plan?

If you have a discount, this will not change. The price increase is applied to your original price plan charge and then your discount is applied afterwards. You can log in to My EE to see more information about your price plan.

Why are some customers affected and not others?

Why are some customers affected and not others?

Contracts entered since 26 March 2014 are subject to terms stating that the monthly price plan will be increased once a year, in March. Customers who joined or upgraded on or after 1 March 2017 will not be impacted this year, but will get their first increase in March 2018.

What happens if I upgrade to another plan?

What happens if I upgrade to another plan?

If you upgrade to a new plan from 1 March 2017, this price increase will be applicable on your current plan until the date when you upgrade to the new plan. Your new plan price will increase in March 2018.

Can I cancel my contract?

Can I cancel my contract?

Of course, we don’t want to see you go but if you’d like to leave before the end of your contract, you may need to pay an early termination charge.

 
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Last updated: 29/11/2018
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