2017 T-Mobile price changes

In this article

What is happening?

What is happening?

Every year in March, your monthly price plan cost will increase by the rate of RPI (Retail Price Index). RPI is a measure linked to inflation and measures the increase in prices for consumers on average across the country, over the last 12 months.

From 30 March 2017, you will see a 2.5 per cent increase to your monthly price plan on any bills you receive if you joined or upgraded to a pay monthly, SIM Only or business contract after 26 March 2014. This increase is in line with the RPI published by the Office for National Statistics on 17 January 2017 and as per clause 7.1.4 of your terms.

View your terms or business customer terms.

Why are you increasing your prices?

Why are you increasing your prices?

This increase is in line with your terms which state that your monthly price plan cost will increase every year, in March, by the rate of the Retail Price Index (RPI). For more information, please refer to clause 7.1.4 of your terms or business customer terms.

The rate of RPI published on 17 January 2017 is 2.5 per cent. As a result, an increase of 2.5 per cent will be reflected in your plan from 30 March 2017.

What is RPI?

What is RPI?

Retail Price Index (RPI) is a measure linked to inflation and measures the increase in prices for consumers on average across the country, over the last 12 months.

How have you calculated the rate of increase on my plan?

How have you calculated the rate of increase on my plan?

We have used the Retail Price Index (RPI) published on 17 January 2017, which is 2.5 per cent.

The increase is calculated by adding 2.5 per cent to the price of your monthly plan. Use the calculator above to calculate your new plan cost.

What about my discount?

What about my discount?

If you have a discount then this will not change. The price increase is applied to your existing price plan cost and then any discount is applied afterwards. You can log in to My EE to see more information about your price plan.

How will the increase appear on my bill?

How will the increase appear on my bill?

The increase will appear on your bill in one of two ways:

  1. 1

    as an increase in your monthly price plan

  2. 2

    as an additional cost, displayed as Subscription Charge

Can I cancel my contract?

Can I cancel my contract?

If you wish to cancel your contract, you’ll need to pay any cancellation charges that may apply. As stated in your terms, you may cancel your contract without penalty if we increase your monthly plan charge by more than the current rate of RPI. This increase is in line with RPI and therefore cancellation charges may apply.

How do I know if my price is increasing?

How do I know if my price is increasing?

All customers who are impacted by the price increase will be contacted. You will receive a minimum of 30 days written notice (letter or text message) before the increase takes place.

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