Why have I been charged for calls in a country I haven't visited?

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This can happen if you get very close to the border of another country that isn’t in the EU, as you can pick up signal from cross-border operators.

To counter a double charge, make sure you’re on the right operator in your device settings.

If you want to discuss your roaming charges, you can:


    call 150 from your EE phone


    or call +44 (0)7953 966 250 from any other phone

If the matter still isn't resolved to your satisfaction, there are a number of ways you can make a complaint.

Get more help with roaming:

    find out how to avoid international roaming charges


    check before you travel with our roaming costs calculator

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