Why have I been charged for calls in a country I haven't visited?

In this article

This can happen if you get very close to the border of another country that isn’t in the EU, as you can pick up signal from cross-border operators.

To counter a double charge, make sure you’re on the right operator in your device settings.

If you want to discuss your roaming charges, you can:

call 150 from your EE phone
or call +44 (0)7953 966 250 from any other phone

If the matter still isn't resolved to your satisfaction, there are a number of ways you can make a complaint.

Get more help with roaming:

How useful was this page?

Thanks for your feedback

How can we improve this article?

Please let us know how we can make it better

Thanks for your feedback

Give us a call

Give us a call

Call now

150

Free to pay monthly
25p per call on pay as you go

Open

Closed

Bank Holiday Monday opening times: 08:00-20:00

Mon to Fri
Sat
Sun

Alternative phone numbers

Ask the Community

Ask the Community

Ask questions and share tips with other people 24 hours a day

Book an appointment

Book an appointment

You can book a phone appointment with one of our local experts.

Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below

Finding you

Open Mon to Sat

Open Sun

>Directions

> Find another store

Need more help