I've found a lost phone

In this article

How can I return a lost phone to EE?

How can I return a lost phone to EE?

Doing the right thing is always great and we’ve made it very easy

Tell us the details.

If you've found an EE device, simply fill in the form below and we’ll send you a pre-paid bag to return it to us free of charge. Once you’ve packaged the device, just pop it in the post back to us.

Please note: If you can’t find either the IMEI or SIM card number we won’t be able to process the return. If that's the case, please hand the device in at your nearest police station.

How to find the IMEI or SIM card number

IMEI number: check on the back of the device. If it's not there, remove the battery – it should be underneath.

You could also try typing *#06# in the phone dialler. Most IMEI numbers are 15 digits long.

SIM card number: look on the SIM card.

information

Thanks for your feedback

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help