How to report abuse and phishing

In this article

 

When you report abuse or phishing, you're helping us to protect other users. 

 

We want all our customers to have a positive experience online, but unfortunately, people sometimes misuse our network. This could be anything from sending viruses to posting illegal material.

 

If you'd like to know more, our Acceptable Use Policy explains what users can and can't do. 

What EE can investigate

What EE can investigate

We can investigate:
  1. IP abuse originating from our network

  2. Digital account takeover

  3. Phishing

  4. Scam calls

  5. Malware

  6. Vulnerability scanning

  7. Distributed denial of service attacks against your EE products (DDoS) 

  8. Illegal material (including copyright infringement)

  9. Inappropriate content, chat or behaviour with or towards a child online

What EE can't investigate

What EE can't investigate

Unfortunately, we can't stop abuse that doesn't come from our network. Please report the abuse directly to the offender's Internet Service Provider (ISP). You can find out who the Internet Service Provider (ISP) is by looking up any IP address in the RIPE Database at www.db.ripe.net/whois.

Reporting abuse and phishing to EE

Reporting abuse and phishing to EE

  1.  

    Report your issue to abuse@ee.co.uk. We investigate and act quickly on any abuse reported to us. While we may not be able to respond individually, we do act upon every email received.

  2.  

    If you believe you have been victim of a scam, phishing or account takeover fraud, please visit https://ee.co.uk/help/help-new/safety-and-security

Reporting abuse and phishing externally

Reporting abuse and phishing externally

  1.  

    We have partnered with the National Cyber Security Centre to bring the latest advice and guidance to our customers – for tips on how to protect yourself, visit their website at https://www.ncsc.gov.uk/cyberaware/home  

  2.  

    If you have clicked on a link, opened an attachment or entered any personal details, we recommend that you run an anti-virus scan before changing your passwords for services such as online banking and your EE ID.

  3.  

    For child sexual abuse and child protection issues, please send a report to the Internet Watch Foundation, you can do this directly via www.iwf.org.uk

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