How can I request my personal data?

     
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You can easily ask us for a copy of the information we hold about you.

How can I get a copy of the information EE holds about me?

How can I get a copy of the information EE holds about me?

In some cases it's quicker to log in to your account or call us to get information. For example if you want your billing information or contact information you can:

  1.  

    log in to My EE or use the My EE app

  2.  

    call us on 150

For all additional requests:

You can:

Get a copy of the personal information EE holds about you.

> Use our online form to make a request

We will normally respond within one month of your request but may take a further two months if your request is complicated or you send us a lot of requests at once.

We’ll reply electronically unless you ask us to send the information by post.

Please note: if you work for one of our corporate customers, please ask your employer and they’ll ask for a copy of your personal information on your behalf.

Can I change the personal information EE holds about me?

Can I change the personal information EE holds about me?

Concerned about what EE is doing with your personal data? You can ask us to correct, complete, delete or stop using any personal information we hold about you.

However, in certain instances we may be able to only partially complete your request or may not be able to complete it at all. This is because we either have to process your information to be able to fulfil both our legal and regulatory obligations or we have to continue to provide our products and services to you or because there are other legitimate reasons to process it. But we will always tell you why.

You can:

Ask us to correct, complete, delete or stop using any of the personal information that we hold about you.

> Use our online form to make a request

Can I take my information to another data provider?

Can I take my information to another data provider?

Moving to another provider and want to take your data too? Where we've provided you with our products and services, or you've consented to our use of your information, you can ask us to move, copy or transfer the information you've provided to us. 

You can:

Get a copy of the data you wish to take to your new provider.

> Use our online form to make a request

We will normally respond within one month of your request but may take a further two months if your request is complicated or you send us a lot of requests at once.

We will provide your personal information in an electronic format.

What is EE's privacy policy?

What is EE's privacy policy?

Find out more:

> View EE's full privacy policy

 
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Last updated: 1/3/2019
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