Norton Security explained

In this article

As part of your EE Home Broadband package, we've teamed up with award-winning internet security specialist Norton™ to help protect your devices.

How to get Norton Family

How to get Norton Family

By letting you establish sensible, age-appropriate parameters for your kids' online activity, Norton™ Family helps you keep them safe online.

New customers

If you're new to EE broadband we'll give you the option to download Norton Family when you first connect to the internet. Choose I Need Parental Controls to sign up for, and download Norton™ Family to your devices.

Existing customers
  1. 1

    from a computer connected to EE Home Broadband, go to ee.co.uk/nortonfamily

  2. 2

    sign up and create your Norton™ Family account

  3. 3

    download Norton™ Family to all your PCs, Macs and Android mobile phones or tablets

Setting up parental controls

Setting up parental controls

Norton™ Family

Lets you assign a user name and date of birth for each of your children, then allocate users to each device. To change settings, log into the Norton™ Family Centre and personalise settings for each user.

Keeping children safe

You'll find loads of useful tips and advice aimed at helping you understand the dangers and temptations kids face online. See our guide to Keeping Children Safe.

Find out more

If you've got an iPhone or iPad, you can find out how to enable parental controls from Apple

Help setting up your Bright Box

If you're having problems selecting parental controls while setting up your Bright Box router for the first time, see our guide to fixing nearly there page problems.

How to get Norton Security Premium

How to get Norton Security Premium

With EE Home Broadband, you can get a year's subscription to Norton™ Security Premium for up to ten devices worth £79.99.

Existing customers
  1. 1

    from a computer connected to EE Home Broadband, go to ee.co.uk/nortonfamily

  2. 2

    select Register and Download

  3. 3

    sign up to Norton

  4. 4

    download Norton Premium Security on up to ten devices including PCs, Macs, smartphones and tablets

When you sign up to Norton Security Premium, you'll need to enter payment details (a debit or credit card).

You won't be charged for the first year's subscription and you'll get a discount on the following year's subscription – so you'll pay just £39.99 for the second year.

One month before your subscription expires, your credit or debit card will be automatically billed and your subscription will be extended for another year.

If you don't want to renew automatically, log in to your Norton account and set the auto-renewal feature to off.

If you turn your auto-renewal off, you'll receive a notification one month before your subscription expiry date so you can choose to renew.

Getting support

Getting support

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