If you applied for Home Broadband during a promotional period, you may have qualified for an EE Reward Card. This is a prepaid card that you can use at most places that accept Mastercard®. The EE Reward Card is issued by Blackhawk Network (UK) Ltd., pursuant to license by Mastercard International Incorporated.
You will be sent an email and text message within five working days of your purchase explaining how to claim your card. If you haven’t received this please contact our customer service team on 0800 587 2297 or email broadbandhelp@eecard.co.uk. Calls to 0800 numbers are free of charge, even when calling from a mobile.
Once claimed, you should receive your card within 21 days of your first broadband bill payment. You will need to activate your card before you can use it, and details of how to do this will be emailed to you. You have three months from the date of issue to activate your card. If it is not activated within this time, you will no longer have access to the funds Your EE Reward Card is valid until the expiry date shown on the front of the card (12 months from issuance).
Learn more about your EE Reward Card
Find answers to frequently asked questions.
Or see our current terms and conditions.
