First, check your tablet or phone is connected to the same router as your EE TV – look in your device’s settings. You may need to move a bit closer to make sure you’re getting a good WiFi signal from your router, you should have two bars or more.
How to fix issues with the EE TV app on a phone/tablet
- Go to section
Having problems watching EE TV on your tablet or phone? You’ve come to the right place.
Check your tablet or phone is connected to your router
Check your tablet or phone is connected to your router
Check your EE TV WiFi signal strength
Check your EE TV WiFi signal strength
Check there's a good signal strength between your EE TV and router. If you're using WiFi:
Still having problems with WiFi?
> Check our WiFi set-up guide
If you’re still having WiFi problems, you could trying using a wired (Ethernet) connection or consider buying some Powerline adaptors to connect.
> Find out more
Move closer
If you’re having WiFi connection problems, you may need to move closer to your router. It doesn’t matter how close your device is to your EE TV box.
Check your EE TV isn't in eco mode (deep sleep)
Check your EE TV isn't in eco mode (deep sleep)
When you're not using your EE TV box, it goes into a deep sleep – you'll know as the light on the front turns off. To wake it up, press the standby button on your remote control.
To stop your EE TV box going into eco mode:
Close and re-open your EE TV app
Close and re-open your EE TV app
Try closing and re-opening your EE TV app:
iPhone or iPad
Android phone or tablet
Still having problems? Try turning your device off and on again.
Reboot your EE TV and router
Reboot your EE TV and router
Try switching off then unplugging your EE TV from the mains. Wait 30 seconds before plugging it back in and switching on again. Still not working? Try doing the same with your router.
Repair your EE TV app with your EE TV
> Find out how to repair your EE TV app
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Last updated: 27/6/2019
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