How can I restore EE TV default settings?

In this article

If you're having problems with your EE TV box, it can help to return it to default settings. You won't lose any recordings, but you’ll need to set up your internet, Replay and Recording settings again.

To reset your EE TV

To reset your EE TV

  • press MENU on your EE TV remote
  • go to TOOLS & HELP > SETTINGS and press OK
  • go to ADVANCED SETTINGS, enter your PIN, and then press OK on your remote to ENTER
  • if you've forgotten the PIN you chose when setting up EE TV, get in touch  
  • go to Reset settings > OK > CONTINUE > OK
  • your EE TV will reset to default settings and restart
  • after a minute, you'll see the WELCOME TO EE TV page with instructions to set up your EE TV
Get connected

> See how to set up a wired connection 

> See how to set up a wireless connection 

 

Thanks for your feedback

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help