What about returns and repairs for EE TV?

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Let us know if there’s a problem with your EE TV devices or service as soon as you can.

Damaged or missing items

Any problems

If you have any problems when you first received your EE TV box and router let us know within 14 days.

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Problems with your EE TV or service

If you're having problems with your EE TV, see how to fix problems with your EE TV .

If this doesn't help, get in touch

We can fix most problems quickly over the phone. If not, we'll arrange an engineer to visit your home. They'll diagnose the fault and if required, repair or replace your EE TV box.

If your EE TV box is damaged and you’re responsible, you may be charged up to the cost of replacement, £175.

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Last updated: 27/6/2019

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How can I restore EE TV default settings?

What about returns and repairs for EE TV?

Damaged or missing items

Damaged or missing items

Problems with your EE TV or service

Problems with your EE TV or service

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