EE TV Closure

In this article

EE TV closed on 31 March 2021 and is no longer supported for technical queries or replacement components.

Using your EE TV box after the EE TV service has ended

Using your EE TV box after the EE TV service has ended

Your EE TV set top box will be deactivated shortly, and you will no longer be able to access the service. This includes any recordings. Due to copyright restrictions it isn’t possible to transfer recordings to another device. 

What will happen to my EE Broadband account when EE TV closes?

What will happen to my EE Broadband account when EE TV closes?

If you haven’t contacted us to move to another TV service, your account won’t change, and you will remain on an EE TV plan. You’ll receive a £4 monthly discount, so you are no longer charged for the EE TV service. This will show as a credit on your monthly bill from April 2021 and will remain on your account until you decide to upgrade. Any discounts on other products you have will stay as they are.

Returning your EE TV box

Returning your EE TV box

You can keep your EE TV box free of charge if you want to. If you'd like to return it to us via Freepost, follow the instructions on our return page.

Don't need your box?

> Find your nearest recycling centre to recycle your EE TV box

Switching to another TV product

Switching to another TV product

If you want to stay on EE Broadband you can get Apple TV 4K, with inclusive BT Sport or as we’re part of the BT family, you can also get BT TV which comes with a wider range of inclusive content options. 

If you decide to switch to BT TV you will also need to move to BT Broadband and may lose any EE converged loyalty benefits, such as Data Boost. If you switch to any new TV service you will not be able to move back to EE TV. 

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