EE TV lights explained

     
    >
  • Go to section

Green light – active

Green light – active

Your EE TV box is on.

No light – deep sleep or off

No light – deep sleep or off

Your EE TV box may be in deep sleep mode if you've not used it for a while, or may not be plugged in.

  1.  

    press the power button on your remote control – after a minute or so your EE TV will come back to life
  2.  

    check your power cable is plugged securely into your EE TV box
  3.  

    check your power socket is turned on and working – try plugging something else in

If you're using Replay and Restart on your EE TV, it won't go into deep sleep.

Red light – standby

Red light – standby

Press the standby button on your remote to wake it up. If the red light remains:

  1.  

    try pointing your remote directly at your EE TV box or move a bit closer
  2.  

    check there’s nothing in-between your remote and EE TV box
  3.  

    turn your EE TV box off at the mains, wait 30 seconds, turn it back on and try using your remote again
  4.  

    check your batteries haven't gone flat – try new ones

Flashing green light

Flashing green light

This shows your EE TV is starting up. It will turn solid green after 30 seconds. If it continues to flash, your set top box may be trying to update firmware. Leave it for 30 minutes.

If it flashes for more than 30 minutes, reboot your EE TV box. Still not starting? Get in touch > 

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help
Last updated: 27/6/2019
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
Can I get EE TV assisted installation?
EE TV icons explained
EE TV settings explained
Previous
EE TV settings explained
Next
EE TV icons explained