About Full Cover and Damage Cover

Welcome to EE insurance. Thank you for taking your policy with us. When the worst happens to your device, you're protected with worldwide cover and a fully refurbished phone delivered the next day, subject to geographical restrictions, Bank Holidays and exceptional circumstances.

You should have received your Welcome Pack within 10 working days of signing up. This will give you details about:

  • Your insurance terms and conditions
  • Your monthly premium
  • The excess you will need to pay for each successful claim
  • How to contact us if you need to claim
  • Your IMEI number (this is your unique identifying number for your insured device)
  • Details of the other benefits that come with your insurance product

It’s important to keep this pack; it contains lots of information that’s essential if you need to make a claim. If you haven’t received your Welcome Pack within 10 working days, call us on 150.

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