About Full Cover and Damage Cover


Welcome to EE insurance. Thank you for taking your policy with us. When the worst happens to your device, with insurance from EE you're protected with worldwide cover and a fully refurbished phone delivered the next day.

You should have received your welcome pack within 10 working days of signing up. This will give you details about:

  • your insurance terms and conditions
  • your Insurance Product Information Document
  • your total monthly insurance payment, including:
    • your monthly premium
    • Insurance Premium Tax (IPT) at the prevailing rate
  • the excess you will need to pay for each successful claim
  • how to contact us if you need to claim
  • your IMEI number (this is your unique identifying number for your insured device)
  • details of the other non-insurance benefits that are included with your product

It’s important to keep this pack; it contains lots of information that’s essential if you need to make a claim. If you haven’t received your Welcome Pack within 10 working days, call us on 150 from your EE phone, or 07953 966 250 from any other phone.

Below is some key information relating to Full Cover and Damage Cover. You can find the complete information within the Terms and Conditions.

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