Before you start
To connect using wireless, you'll need your router's wireless network name and wireless password. You'll find them printed on a sticker on the bottom or back of most routers, as seen in the example below.
It can also help to:
- move close to your router while setting up the connection
- unplug an Ethernet cable (if you've already set up a wired connection)
Connect to your router
To connect a Windows 10 computer to your router:
- Select the Network icon in your computers notification area.
Tip: if you can't see the WiFi icon, go to Start, Settings, Network and Internet and WiFi. From here you can check WiFi is on and continue to set up your connection.
- A list of available wireless networks will show.
- Find your router in the list of wireless network connections. In the example below ours is 5GHz-EE-1a2b3c - you'll find yours printed on your router.
Tip: If you can't see any wireless networks, check your computer's wireless adapter is turned on. It's usually a switch or a button - see your computer's instruction manual for more help.
- Select your router and Connect.
- Enter your network security key and click Next.
Tip: this is your wireless password which you'll find printed on your router.
- Your computer or tablet will connect to your router.
- And show as Connected.
Check your connection
You can check your connection's working by going to your favourite web page.
- From the Start page, open a browser, e.g. Microsoft Edge.
- In the address bar, enter the address of your favourite website for example ee.co.uk
If you're connected to your router, but are unable to view web pages, see our guide fixing my Home Broadband connection.
Error after entering your security key
If you get an error while trying to connect try setting up the connection again, checking you're entering your security key correctly. You'll need to enter the dash (-) if you have a Bright Box router.
It can also help to restart your router and computer and then try to set up the connection again.
Remove WiFi settings
If you continue to have problems, try removing wireless settings. To do this:
- Select the WiFi icon and network settings.
- Move down the page and select Manage WiFi settings.
- Now move down the page to Manage known networks - here you'll find a list of networks you've previously connected to.
- If possible, select the router you're having problems connecting to (or any other unwanted networks) and select Forget.
- Wireless settings will be removed.
You can now try to set up your connection again.