Orders

You'll find your 10-12 character order reference number in your confirmation email. We'll send you this once you've placed your order online, in store or over the phone. Can't find it in your inbox? Check your junk or spam folder.

First, check your order number. It can be numbers only, or a combination of letters and numbers. Then, make sure you've used the email address or phone number you gave us when you placed your order.

At this time, we can only provide tracking for orders including a pay monthly handset. Orders with multiple items also can't be tracked. If you've ordered a pay as you go handset, other device, or an EE SIM only your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.

In some cases, switching to a different colour or memory size may mean we can get you your phone more quickly. If you ordered in store, please pop back to that store, otherwise give us a call to discuss the options.

Unfortunately, we aren't able to change the address once your order has been placed.

Unfortunately, we aren't able to change the address once your order has been placed.

Your order will usually be dispatched within 24 hours of you making your order with us, however usually it will be sooner than this. Your delivery will be sent via the courier DPD.

Sometimes, it takes a few hours for us to get an expected delivery date for your order. As soon as we have a date, we'll send you an email or SMS to let you know.

For some orders, we can only provide delivery dates as an estimate. We'll let you know when we have a definite date via email or SMS. Your delivery date is also subject change, often due to unexpected delays from suppliers. Please bear with us and we'll get it sorted for you as soon as we can.

Yes, we also deliver on Saturdays.

The tracking page will show the most up-to-date info on your order. Unfortunately, our customer service advisors don't have access to more information.

If you ordered in store, please bring your phone, the packaging and any in-box accessories back to the store and we'll get this sorted. If you ordered online or over the phone, please get in touch.