How to unblock your phone with a PUK code
Your phone can become blocked in a number of ways - one of them is if you enter your SIM card PIN number incorrectly three times.
But don't panic, you can unblock your SIM card with something called a PUK (Personal Unblocking Key).
This PUK is an eight-digit code designed for situations like this - it can unlock your phone or your USB stick.
Get your PUK code from My EE
Here's how. First sign up for My EE, or log in. Then:
- click Manage device > Device > DEVICE CONTROLS
- you will see your PUK code under Unblock SIM (PUK code)
Please enter your PUK code carefully - if you enter the wrong PUK code 10 times, you will permanently block your SIM card and we'll need to send you a new one.