Perform a Soft Reset
Find out how to reboot the device manually if you are encountering issues with the OS or applications.
- With the device turned on, press and hold the Power button and Volume up button for at least 5 seconds or until the device starts to vibrate.
Note: When the Power Off option appears on screen, ignore it and continue to hold the buttons.
- Release the Power button and the Volume up button.
- The device will turn off completely.
- The device will reboot automatically.
The soft reset is complete.