Perform a Master Reset
Find out how to perform a master reset on your device.
Warning: This will delete all media and data and reset all settings from your phone memory. Make sure to back up any music, photos etc. before continuing.
- From the home screen, tap the Apps icon.
- Scroll to and tap Settings.
- Scroll to and tap Backup & reset.
- Tap Factory data reset.
- Tap RESET PHONE.
- Tap ERASE EVERYTHING.
The device will restart and be restored to factory settings.