Bright Box 2 Wireless Router - update username/password

Internet light flashing amber? Stuck on the NEARLY THERE page? Try updating your broadband username and password to get you back online.

You can do this from a computer connected to your Bright Box 2:

  1. Go to
    Enter into browser address bar

  2. The router's login screen will open

    Router's admin pages

  3. Enter the username and password for the router's admin pages

    - The username is admin (all lower case)
    - The password can be found on a sticker on the bottom of your router

    Bright Box 2 sticker

  4. Click LOGIN

    Enter the username and password for the router's admin pages

  5. The STATUS page will open

    status page

  6. Select BASIC from the menu

    Select Basic from the EE menu

  7. Check the Broadband type is correct, e.g. Fibre in the example below 
  8. You can use the Migration Wizard in the left menu if it's not correct to change your settings to standard broadband or fibre broadband
  9. In the Broadband Username field, enter your broadband username – use lower case, and remember to add @fs at the end
  10. In the Broadband Password field, enter the broadband password - this is case sensitive so Password isn't the same as PaSsWoRd

    You'll find more help in our guide broadband username and password.

    Broadband username and password field highlighted



  12. Your changes will be applied

    Applying changes. Please wait. The process may take up to 30 seconds.

  13. You'll be taken back to the BROADBAND SETTINGS page
  14. Select STATUS from the menu - the Broadband State and Internet State will change to Connected
  15. Your router is now connected to the internet

    Broadband State and Internet State displaying as Connected from the Status page.

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