Livebox - set up guide

Need help setting up your Livebox? This guide shows you how.

  1. If required, disconnect any old broadband equipment (i.e. a router or modem) from your phone line
  2. You can leave your broadband filters connected
  3. Connect the power cable to the Livebox

    connect the power adaptor to the Livebox

  4. Plug the power socket into the mains

    connect the power adaptor to the Livebox

  5. Connect the broadband cable to the broadband socket on the Livebox - that's the one directly next to the power socket

    connect the broadband cable to the Livebox

  6. Fit one of your new broadband filters to your phone socket
  7. We suggest using your main telephone socket for a better broadband speed, avoid using an extension line or socket.
  8. Connect the broadband cable into the broadband filter

    connect the filter to your BT socket

  9. You'll also need to plug each piece of telephone equipment connected to your line into a broadband filter. This includes sockets for:

    - Telephones
    - TV services e.g. Sky
    - Answer phones
    - Faxes
    - Alarm systems - you might need to talk to an alarm engineer about this

It'll take a couple of minutes for your Livebox to start up. Probably just enough time to make yourself a cuppa.

Connect computer to Livebox

Ideally, connect your computer to your Livebox using a wired connection. You can always set up a wireless connection later.

  1. Plug one end of your Ethernet cable into either the red or yellow Ethernet socket on the side of your Livebox

    Ethernet cable connected to Livebox

  2. Plug the other end into the Ethernet socket on your computer

Update your broadband username and password

  1. Go to

    enter into the address bar, and click Go

  2. The Livebox Homepage will open
  3. Click on Access to the configuration pages

    click access to the configuration pages

  4. Enter the Livebox username and password

    enter the username admin, and the password admin

  5. This is different to your internet access password

    - The username is: admin
    - The password is: admin

  6. The My services page will open

    My services page

  7. Click on My services then click on Internet

    click Internet

  8. Enter your broadband username and password
  9. Click on Validate

    click Validate

  10. The Configuration successful screen will be displayed

    Configuration successful

  11. After about 30 seconds, you'll be taken to the Internet page - if not refresh your browser
  12. Your Livebox will connect to the internet

Check your connection

Why not check your connection's working by going to the website?

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