Forgotten Pin Code
Find out what to do if you have forgotten your PIN code.
If you have forgotten your device's PIN code, the device can no longer be unlocked. You will need to perform a master reset to regain access to the device.
For security reasons, any information stored on the device that has not been backed up elsewhere will be lost. Information saved to the SD card such as photos, music and videos will be safe unless the SD card has been encrypted.