Not happy with something?

We're listening

If you're unhappy with any aspect of our service you can contact us in three ways:

1. Chat to one of our dedicated complaints advisers

2. Call our Customer Service team using the relevant number below:

  • Home Broadband Customers - 0800 079 0125
  • Mobile Customers - 0800 079 0126

3. Use the form below - we'll be in touch as soon as possible.

Note: You must complete all fields marked*

If you complete the form below please do not submit sensitive or personal information such as account security answers or payment information. If you need to update your account details, including payment information, please visit or call Customer Services. Call charges are free from your Orange, T-Mobile or EE mobile phone, however charges from another mobile network or landline may vary. If you’ve set up a Customer Services password, remember EE will never ask you to reveal it in full.

Please note: We aim to contact you at your preferred time, but during busy periods we may not be able to do so.

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Please make sure all the info on this form is correct - the 'More details' part is very important. Once you submit the form you can't make any changes to it. Please give us some time to review and respond to your query. Thank you.