Ways to complain


If there’s something that you’re not happy with, we’d like to try and help you. 

If you want to call, use the telephone numbers below or use our live chat function. Alternatively you can submit a webform

Online

You can also use this form

Write

Write to us at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN

Alternatively you can complete the email webform 

Don't forget to include:

⁃ Your full name

⁃ Your full postal address

⁃ Your account number and/or mobile telephone number - and if you’re a home broadband customer your landline telephone   number 

⁃ Please specify which brand you are on EE, Orange or T-Mobile.

⁃ Details of your complaint

⁃ An alternative daytime contact telephone number

If you still don’t feel that your complaint has been resolved, please see our Complaints Code of Practice.