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We can now confirm that your complaint case has been closed.
For information on the process we follow to resolve your complaint please visit our Complaints Code of Practice.
If we don’t hear from you within 28 days, then we'll consider your complaint fully resolved. If after contacting us, you feel that we have not resolved your complaint within eight weeks or if there is a deadlock situation, you may refer your complaint to Ombudsman Services, free of charge.