Mobile Complaint

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Thanks for getting in touch with us recently - we're always happy to help.

We can now confirm that your complaint case has been closed.

For information on the process we follow to resolve your complaint, please visit our Complaints Code of Practice.

If we don’t hear from you within 28 days, then we'll consider your complaint fully resolved. If after contacting us, you feel that we have not resolved your complaint within eight weeks or if there is a deadlock situation, you may refer your complaint to Ombudsman Services, free of charge.

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Details of the service are available by contacting us or Ombudsman Services directly:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Tel: 0330 440 1614
Fax: 0330 440 1615
Text phone: 0330 440 1600
Website: https://www.commsombudsman.org

If you haven't already been referred to the Ombudsman Services and would like to talk more about your complaint with our Customer Care team, please call 150 for free from your EE mobile.