Our environment

We care about the environment and actively manage our impact on it

Reducing our impact

As part of BT we aim to make a better world by reducing the impact of our business. We’ve set ourselves the goal of becoming a net zero carbon business by 2045 and we're making good progress - since 2016 we've already reduced our carbon emissions by 57%.

What we do

Going green

Today EE is powered by 100% renewable electricity, that includes everything from our mobile and broadband networks to our 575+ stores on the high street.

By 2030 we're planning to move the majority of the 33,000 vehicles in our fleet over to electric or zero emissions models. We're not stopping there either, looking at new and innovative ways to further reduce our cabon footprint such as reducing the carbon intensity of our buildings.

Get a free annual device MOT

We know how important your phone is to you, which is why we're commited to making sure that the phone you buy with us stays in tip top condition.

Every year we'll make sure your device is still performing at its best with a free annual device MOT. We'll give your device a thorough health check with a diagnostic tool, a clean and polish, as well as a check for any apps that could help you get more out of your phone.

We'll then send you a full service report which will include recommendations on how to keep your phone working beautifully. If your phone needs some work we offer same or next day repairs in many of our stores.

Recycling your old gadgets

Recycling and safely disposing of old gadgets is vital to protecting our planet. If you trade in your old phone to be refurbished or recycled you could save £140 on average off your new phone. We also offer a range of refurbished good as new phones. Finally, to help you safely recycle or dispose of any old laptops, tablets or accessories, you can:
- Bring it into any one of our stores and we'll make sure it's recycled or disposed of properly.
- Go to https://www.recyclenow.com to find your local recycling centre.
- Post it to us at: XPO Returns Dept - WEEE Disposals, Gate 3, Harding Road, Brinklow, Milton Keynes, MK10 0DG

Reducing our own waste

Since 2015 all the EE contact centres and offices have not sent any waste to landfill with a renewed focus on reducing our overall waste, recycled or otherwise.

By 2025 100% of the plastic packing we use will be resuable, recyclable, compostable or removed entirely. For example, since 2016 we have reduced the packaging on our 4GEE Mobile WiFi devices by 27% and we are continuing to look for opportunities to go further.

Together with our BT customers, we also refurbished and recycled over 900,000 broadband hubs and TV boxes in 2020, saving 168 tonnes of electrical waste. That’s equivalent to 14 double decker buses.