The BT Home Phone Adapter, also known as the Digital Voice Adapter, is a small plug-in device that lets you continue using your existing home phone when your home phone service moves to Digital Voice (BT’s or EE’s digital landline service). Rather than replacing your existing phone, it bridges your current handset to the new digital system, so you can keep making and receiving calls just as you always have.

Yes. The BT Home Phone Adapter is compatible with both BT and EE Smart Hubs and Home Phone Connect services. If you’re an EE broadband customer moving to Digital Home Phone, the adapter works with your EE hub to keep your existing home phone working in any room of your house.

The adapter connects wirelessly to your Smart Hub using DECT (Digital Enhanced Cordless Telecommunications) technology, not WiFi. Setup involves plugging the adapter into a power socket, pressing the WPS button on your hub, and then holding the WPS button on the adapter for 6 seconds until the light turns solid green. The whole process takes just a few minutes.

Yes. Once the adapter is linked to your Smart Hub, you can plug your existing home phone into it and place it in any room where you have a power socket. You’re no longer tied to the location of your hub, giving you the freedom to keep your phone where it works best for you.

You can have up to a combination of 5 Digital Voice products, including adapters and Digital Voice handsets, registered to your Smart Hub at any one time. If you use DECT cordless phones, just 1 adapter is needed for the whole system of handsets. If you use corded phones, each corded phone in your home will need its own adapter.

Yes. Digital Voice calls supported by the BT Home Phone Adapter are made over a high-quality digital connection that supports HD (High Definition) calling. This means calls on compatible setups sound clearer and more natural than on the old analogue landline network.

Most modern home phones will work with the adapter. However, if your home phone is more than 10 years old, there’s a chance it may be incompatible. If you’re unsure, you can test it after setup, and BT and EE customer support are on hand to help if you encounter any issues.

Unlike a traditional analogue landline, Digital Voice requires your Hub to be powered on and connected to the internet to make calls. This means during a power outage, the home phone may not work unless you have a backup power solution. EE and BT recommend keeping a mobile phone charged as a backup for emergency calls.

Yes. The BT Home Phone Adapter comes with a 1-year warranty from your date of purchase. If an issue arises more than 28 days after purchase, BT or EE may replace it with a repaired or refurbished unit rather than a brand new one.

The BT Home Phone Adapter is available through EE. Visit ee.co.uk for current pricing and availability. Full setup guides and downloadable user manuals are available on the EE support pages, and customer support is available if you need help during the transition to Digital Home Phone.