WHAT'S NEW AT EE
Discover the latest updates, including new devices coming soon.
Devices coming soon and just launched at EE
Samsung Galaxy Z Fold6
Unfold a world of possibility with Galaxy AI. Get 6 months half price airtime and save up to £261 and get a further £336 when you trade in your old device.
Samsung Galaxy Z Flip6
Galaxy AI makes your everyday easier. Get 6 months half price airtime and save up to £261 and get a further £336 when you trade in your old device.
Samsung Galaxy Ring
Day or night, Galaxy Ring never stops being your personal coach. Get detailed, AI-assisted insights into your wellness and use features like Energy Score, Wellness Tips and Sleep Coaching to plan your daily activities.
Galaxy Ring is coming soon
How do I gift data?
Data gifting lets you move data around your family’s phones and plans when someone’s low. You can do this in EE and the plans must all be in the same account. Just choose the person who needs more data, then choose the person you’re gifting data from and that’s it.
Data gifts aren't carried over month-to-month. Your plans will reset to their original data allowances at the start of each month.
How do you give yourself a data boost?
Get extra data on your phone every month when you take an eligible EE pay monthly phone plan or a 12-month SIM only plan, and a broadband plan.
What happens if I use up all my data?
We’re the only network that makes sure you stay connected, even when your data runs out. You’ll automatically switch over to a slower speed when you’ve used your plan allowance. So you can still use your device for things like banking, browsing, emails and WhatsApp, Spotify and Google Maps. But downloading large files and streaming video in HD may not work as well.
How do you set up and use WiFi calling?
Wherever there’s WiFi, you can call and text with EE. Our coverage-expanding technology keeps you talking and texting, even on the London Underground. It works automatically once it’s turned on, there’s no change to your bill, no need for an app and you only need to connect once. Easy!
How do I control my spending?
With Spend Cap, you can choose how much you want to restrict your data use outside of your monthly data allowance, restricting services like roaming and MMS. You stay in control of your bill, and if you're close to reaching your cap, we send you a text to let you know.
What is the Extended Warranty?
This covers you against any manufacturer faults for the lifetime of your plan, until you upgrade or leave - that’s longer than any standard manufacturer warranty. So, if anything goes wrong, we’ll repair or replace it for free.
What is the Annual Device Check-Up?
It’s a free service just for EE customers on a monthly contract who got their mobile or tablet from us, and it’ll get your device looking good and working as well as it did on the day you met. We’ll run hardware and software diagnostics to solve any issues and make sure everything is running as smoothly as possible.
What’s the discount on protective kit?
We know that life can get a bit rough and tumble. So we’ll include £10 off a protective case or screen protector.
What is Rapid Device Repair?
Expert fixes in a flash, with the manufacturer seal of approval. At EE, you can get repairs on phones by professionally trained staff - pronto. And getting your phone repaired couldn’t be easier. Just drop it off at a store then pop back to pick it up when it’s ready - we’ll even give you a loan phone while we’re busy fixing yours. We can get your tablets and smart watches repaired, too. It takes a little bit longer, but you can rest assured that it’ll come back to you in tip-top condition.
What is a Multi-Line Discount?
When you add additional plans to your account, you can get up to 20% off that new plan.
SIM Only, Airtime plans included with a Flex Pay handset financing plan and data SIM plans will all receive 20% Multi-Line Discount when added to your account. Plans that come with a phone or device included such as a tablet or laptop will receive a 10% Multi-Line Discount. Watches and certain other plans are excluded.
Gaming at EE
Call of Duty®: Black Ops 6
Pre-order your copy of the latest installment from the Call of Duty franchise so you can play from day one, available over on our EE Game Store now.
EE Gaming bundles
Add the latest consoles, controllers and accessories to your plan with EE.
EE. Made for Gamers
Your new destination for gaming, for every player on any network.
Latest updates from EE
The new EE app
All the good stuff. All in one place.
Latest from our CEO
Hear the latest news from Marc Allera, CEO of BT’s Consumer business.
Home Security
Introducing EE Smart Home Security powered by Verisure and EE Cyber Security powered by Norton.
How do I gift data?
Data gifting lets you move data around your family’s phones and plans when someone’s low. You can do this in EE and the plans must all be in the same account. Just choose the person who needs more data, then choose the person you’re gifting data from and that’s it.
Data gifts aren't carried over month-to-month. Your plans will reset to their original data allowances at the start of each month.
How do you give yourself a data boost?
Get extra data on your phone every month when you take an eligible EE pay monthly phone plan or a 12-month SIM only plan, and a broadband plan.
What happens if I use up all my data?
We’re the only network that makes sure you stay connected, even when your data runs out. You’ll automatically switch over to a slower speed when you’ve used your plan allowance. So you can still use your device for things like banking, browsing, emails and WhatsApp, Spotify and Google Maps. But downloading large files and streaming video in HD may not work as well.
How do you set up and use WiFi calling?
Wherever there’s WiFi, you can call and text with EE. Our coverage-expanding technology keeps you talking and texting, even on the London Underground. It works automatically once it’s turned on, there’s no change to your bill, no need for an app and you only need to connect once. Easy!
How do I control my spending?
With Spend Cap, you can choose how much you want to restrict your data use outside of your monthly data allowance, restricting services like roaming and MMS. You stay in control of your bill, and if you're close to reaching your cap, we send you a text to let you know.
27 OCTOBER 2022
Transforming smart security on our way to becoming the UK’s most personal, customer-focused tech brand
This week, we’ve announced two partnerships with EE that will help to grow and transform the UK smart security market. I’m really excited about teaming up with home security experts Verisure and cyber safety experts Norton – both leaders in their respective fields – and what that means for our customers.
EE Smart Home Security powered by Verisure and EE Cyber Security powered by Norton will give us greater momentum on our journey to becoming the most personal, customer-focused technology brand in the UK.
Moving into new categories like smart security will help EE be more relevant and more important to our customers in all that they do with the connectivity we provide every day. With our assets – brand, trust, billing relationships, digital capability and a brilliant customer service team based 100 per cent in the UK – along with these exciting new partnerships, we bring something unique for customers and to our partners too.
Our tie-ins with Verisure and Norton are the latest example of how we’re transforming the EE brand with new products and services beyond the mobile, broadband and TV services that are traditionally expected from us. EE Smart Home Security powered by Verisure, which launches today, combines our best-in-class mobile connectivity with the latest home security tech and outstanding customer service in an accessible and affordable solution. And we know the home isn’t the only place everyone wants to feel safe.
Smarter cyber security
Cyber security is another area where we know we can do more. EE is part of BT Group, which means our customers already benefit from BT’s existing team of more than 3,000 security specialists helping to keep its network and customers safe from cyber-attacks as well as the latest network security to help keep them and their family safe online.
EE has been at the forefront of the fight against scammers since we launched our text anti-spam filter last year. It blocked more than 200 million scam texts in less than 12 months. In addition, our EE firewall technology uses AI to review calls passing through UK Calling Line Identification from other countries. It helps us block up to one million international scam calls each day.
So, what’s next? Coming in November is EE Cyber Security powered by Norton. It will provide powerful protection against viruses and other online threats, plus it notifies customers if their personal information is found on the dark web, or if their accounts on popular social media sites have unusual login activity. Users can also create and store strong passwords more securely to help protect online accounts and keep personal information safer.
EE will also launch a free, annual online check through its EE website, giving customers an easy and fast way to find out if their email addresses have been exposed on the dark web.
In partnership with Norton and Verisure, we can do really great things – just like we are doing in gaming. Only last week, we set out our ambition with EE to become the UK's number 1 network for gamers with a new supercharged gaming offering.
Game on
Customers can now press play on our bespoke Nintendo and PlayStation bundles, choosing the latest, best-in-class gaming products via spreadable payments, interest-free with Add to Plan, and a nationwide roll-out of in-store gaming bays in more than 175 EE retail stores. It is all being overseen by EE’s new internal gaming team, who I know are already looking forward to the launch of more exciting gaming products, services and flexible options designed to provide great value and convenience. And all underpin with 5G and fibre connectivity that make our network unbeatable for gaming.
Thank you to every single one of our people at EE who has worked so hard to make our smart security and gaming offerings happen. And thank you to all of you who continue to work hard to deliver the best network experience for our customers.
We’re not finished there: in the coming months we’ll reveal another partnership that will demonstrate how we are a service and a brand that will stand for much more than a mobile and broadband network. It will move us yet another step closer to being the most personal, customer-focused technology brand in the UK.
Follow me on Twitter and Instagram @marcallera
What is a Multi-Line Discount?
When you add additional plans to your account, you can get up to 20% off that new plan.
SIM Only, Airtime plans included with a Flex Pay handset financing plan and data SIM plans will all receive 20% Multi-Line Discount when added to your account. Plans that come with a phone or device included such as a tablet or laptop will receive a 10% Multi-Line Discount. Watches and certain other plans are excluded.
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General
On 31 March each year our monthly prices will increase by £3 for broadband, £2 for TV and £1.50 for mobile SIM, Airtime and Connected Devices. Out of bundle charges will increase by 5%. See ee.co.uk/prices-explained for details. All prices shown are in contract prices. The cost of other services you take from us may increase or decrease while you are an EE customer.
24 month minimum term. The upfront cost you pay for the device applies as you are agreeing to a 24 month plan at the monthly cost shown. Subject to credit check. Monthly charges assume online billing. You own device 6 months from plan start date. Personal use only.
5G: We’re rolling out 5G to parts of the UK during 2019. Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage and demand. 5G coverage & compatible device needed.
Data Gifting: Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.
Wi-Fi Calling: Wi-Fi Calling: EE pay monthly customers with compatible phone only (check compatibility at ee.co.uk/wificallingphones). Wi-Fi with broadband internet connection required. EE accepts no responsibility for the quality, availability or coverage of Wi-Fi networks and calls made or received over them. All calls or texts charged as per your EE price plan, see ee.co.uk/priceguides.
UK’S BEST NETWORK OVER 10 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H2 2023. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.
