Follow our step-by-step guides to help you get up and running with EE.
If your phone uses a Google, Nokia, Windows or BlackBerry App store, you can buy apps and the cost gets added to your monthly bill or taken from your pay as you go credit.
It's quicker, easier, and safer than tapping in your card details and means all your phone costs sit in one manageable place.
Below is a list of app stores where you can pay for apps from your bill or pay as you go credit, and which EE, T-Mobile and Orange plans you can do it on. Please note you cannot do this on apps purchased from the Apple App store.
|App Store||OS Version||Brand App Billing Available On||Payment Types|
|Google Play||Android 2.2 and above||EE & T-Mobile|| One-off App Purchases
|Windows Marketplace||Microsoft Windows WP7.5+ and above||EE, T-Mobile & Orange|| One-off App Purchases
|BlackBerry App World 2.1 and above (BBOS)||BlackBerry OS4.5 and above (not BlackBerry 10)||EE, T-Mobile & Orange|| One-off App Purchases
|BlackBerry World (BB10)||BlackBerry 10.0 and above (not BlackBerry OS)||EE & T-Mobile|| One-off App Purchases
|Symbian S40 and S60||Orange||One-off App Purchases|
Any questions you may have about non EE apps should be directed to the developer or company that has provided the App. To find out who to contact, log in to your app store account and click on the app you've purchased. Most apps will have some information which includes the developer's web page and a link to send the developer an email.
For example, on Android apps you need to select the app in My Apps - scroll to the bottom of the app page where you'll find the developer's contact details.
Log in to your app store account - here you'll be able to see a list of all the apps you've bought. For example, on Android if you log in to your app store you can select My Apps from your menu and see all the apps you've downloaded and installed to your device, including any apps you've downloaded that are not currently installed on your device.
Any app subscription you buy is not with the device, it's with the app store via your app store account. The subscription will stay active until you cancel it, even if you moved from an Android device to a Windows device.
If you're changing devices and moving to a different operating system (Android, BlackBerry, Windows) and no longer wish to have a subscribed app on your current device you must cancel that subscription or you will continue to be charged on your bill even if you move to another operating system.
The Android Play store doesn't permit any adult-related content. There are, however, some applications that allow customers to gamble. These gambling applications are free to download and the customer is verified through a credit card registration which is in line with existing legislation. Both the BlackBerry and Windows App stores verify age in their relevant accounts.
If the App being downloaded is over 20MB, most app stores will ask if you’d like to download using WiFi instead of using your mobile data allowance.
Log in to your app store and click on the app you've purchased, where you'll find info on the charge. Any app with a regular subscription would also be confirmed in the email you receive from your app store confirming the purchase.
App refunds will be made to your app store account as a credit for you to spend against future app purchases - it will not go back onto your mobile bill as a credit, you will still be charged for the app on your mobile network bill.
A subscription can be daily, weekly, monthly or yearly; the details of the subscription will be on your payment account in the app store. If you chose to accept a regular subscription and pay on your mobile bill then it will be paid via your mobile bill at regular intervals until you cancel the subscription.
When you joined our network your account would have been given a credit threshold based on your credit check; this determines how many additional charges you can add to your bill. If you purchase enough apps to exceed your account credit threshold you may find your account is suspended, and you'll need to dial our IVR to make a payment against your account to unsuspend it.
You also need to be aware that T-Mobile and EE have a limit on how much you can spend on any one individual app purchase - which is £15 - so if you want an app that costs more than £15 you'll not be able to add it to your mobile network bill; you'll need to pay by credit/debit card.
Orange has a similar limit but it's £30 a month, meaning you won't be able to add more than £30 worth of additional app purchases to your mobile network bill in your monthly allowance cycle. If you reach the maximum limits you'll be asked to pay for the app by another method (credit/debit card/PayPal).
No, data is charged at standard rates or included in your data allowance if you have one. Downloading over WiFi is always recommended to avoid excessive data charges when downloading apps, particularly large apps.
Yes, when you set up your app store account you can select another method of payment and this will become the default method of payment you are shown for all future App purchases.
If you have already selected 'Mobile Network' as your preferred option you can log in to your app store account and change this in your settings. If you want to completely block this option from your app store you can have a content bar added to your mobile account by calling EE, Orange or T-Mobile.
This can vary depending on whether you use Android, Windows or BlackBerry. Normally the first 13 characters of the name of any Android apps purchased will appear on the Pay Monthly bill in the Services from other companies section; it can also appear as 'Application' without the name of the app.
If you need to confirm which apps you've purchased on your mobile bill you need to log in to your app store account and view how you paid for the apps purchased.
*Please note: App purchases will appear as a charge that already includes VAT (the VAT is applied to the individual charge and is not added to the total value of the bill.)
You'll need to request this from the developer of the app.
On Android there is a 15 minute window within which you can change your mind and cancel the purchase. If you choose to cancel the purchase within 15 minutes you need to request a refund via the app itself by clicking on the app and selecting 'refund'.
The 15 minute 'cooling off' period is only available on Android; BlackBerry and Windows do not offer this service and this is made clear in their terms and conditions. If you want to cancel your purchase outside of the 15 minute window (Android) or immediately (Windows/BlackBerry) you will need to contact the app developer, which you can do by clicking on the app, where their email and website address will usually be listed.
Once the 15 minute reserve window has passed for Android apps the charge is added to your Pay Monthly bill. For Windows and BlackBerry the charge is added immediately. You will need to pay for the app purchases when you receive your next bill.
Yes, however the mobile data network must also be available so we can add the purchase to your mobile bill.
Yes, roaming data charges may apply.