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Glad to welcome you back

We can’t wait to see you. We’ve taken
measures in all our stores to keep you
and our staff safe.

What to expect in our stores

Following government guidance, we’ve introduced some new measures in store.
If you don’t want to visit a store, you can schedule a callback with one of our team at a convenient time.

One at a time

There will be a limit to the number of staff and customers allowed in store at one time. For now, please visit us on your own if you can.

Social distancing

We now have floor markings to help you and our colleagues safely observe social distancing.

Waiting time

If the store is too busy when you visit, we’ll book you an appointment at a time that’s convenient for you using
our virtual queuing system.

Protective equipment

We’ve installed protective screens between you and store team members. We’re providing optional face coverings and visors for our teams.

Extra cleaning

We’ve installed hand sanitiser stations and we’ll thoroughly clean any device before and after handling. We’ll be cleaning stores more regularly.

Going cashless

All stores will take card payments only, so you won’t be able to pay with cash until it’s safe to do so.

Find out what appointment you need

Upgrades and new sales
Paying your mobile bill
Network or connection issues
Mobile repairs and technical support
Support with using your mobile
Online help and support (Skype/online shopping)
General help and support on tech or apps
Managing your account (password, address queries)
Mobile billing and payment queries
Adding a bundle
Removing a one-off bundle
Moving to Pay Monthly
Changing plan
Replacement SIMs
Adding broadband & TV
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