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What to expect in our stores

Following government guidance, we’ve introduced some new measures in store.

Waiting time

If the store is too busy when you visit, we’ll book you an appointment at a time that’s convenient for you using our virtual queuing system.

Extra cleaning

We’ll thoroughly clean any device before and after handling it, and we are cleaning our stores much more frequently too. All our stores have hand sanitiser stations.  

Pay your way

We're now accepting cash and card payments in all our stores, so you can choose what's right for you.

What you can do in store

Upgrades empty New sales empty Paying your mobile bill empty Mobile repairs and technical support empty Support with using your mobile empty Online help and support (Skype/online shopping) empty General help and support on tech or apps empty Managing your account (password, address queries) empty Mobile billing and payment queries empty Adding a bundle empty Removing a one-off bundle empty Moving to Pay Monthly empty Changing plan empty Replacement SIMs empty Adding broadband & TV empty Network or connection issues empty Adding a multi line empty
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