Book an in-store appointment

Find out if your nearest store is open and book an appointment. If it doesn't appear to be open, please check back soon or click ‘Advanced filters’ to expand your search. If you’d rather request a callback: Book a phone appointment.

EE Store Finder

Most of our stores are open again. Find your nearest store, check which services are available and book an in-store or phone appointment for expert help.

Find out what appointment you need What to expect in our stores

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Services

Business specialist Appointment booking Repair center EE Fortress

EE Inn

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Accessibility

Assisted wheelchair access Disability awareness / Equality training Hearing system / Induction loops Mobility impaired walker

Facilities for partially sighted or blind Parent with pushchair access Seating available Sign language / VRS system Non-assisted wheelchair access

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Glad to welcome you back

We can’t wait to see you. We’ve taken
measures in all our stores to keep you
and our staff safe.

What to expect in our stores

Following government guidance, we’ve introduced some new measures in store.
If you don’t want to visit a store, you can schedule a callback with one of our team at a convenient time.

One at a time

There will be a limit to the number of staff and customers allowed in store at one time. For now, please visit us on your own if you can.

Social distancing

We now have floor markings to help you and our colleagues safely observe social distancing. You must also wear a mask unless you are exempt.

Waiting time

If the store is too busy when you visit, we’ll book you an appointment at a time that’s convenient for you using
our virtual queuing system.

Protective equipment

We’ve installed protective screens between you and store team members. Our teams will be wearing face coverings in line with current government guidelines.

Extra cleaning

We’ve installed hand sanitiser stations and we’ll thoroughly clean any device before and after handling. We’ll be cleaning stores more regularly.

Pay your way

We're now accepting cash and card payments in all our stores, so you can choose what's right for you.

Find out what appointment you need

Upgrades

New sales

Paying your mobile bill

Mobile repairs and technical support

Support with using your mobile

Online help and support (Skype/online shopping)

General help and support on tech or apps

Managing your account (password, address queries)

Mobile billing and payment queries

Adding a bundle

Removing a one-off bundle

Moving to Pay Monthly

Changing plan

Replacement SIMs

Adding broadband & TV

Network or connection issues

Adding an additional line

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