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What to expect in our stores

Following government guidance, we’ve introduced some new measures in store.
If you don’t want to visit a store, you can schedule a callback with one of our team at a convenient time.
 

Waiting time

If the store is too busy when you visit, we’ll book you an appointment at a time that’s convenient for you using our virtual queuing system.

Extra cleaning

We’ll thoroughly clean any device before and after handling it, and we are cleaning our stores much more frequently too. All our stores have hand sanitiser stations.  

Pay your way

We're now accepting cash and card payments in all our stores, so you can choose what's right for you.

Protective equipment

There are protective screens in place between you and our store team members.  If visiting one of our stores in Wales, Scotland and Northern Ireland, please wear a face covering (unless exempt).  Our team members will be wearing them too.  

Find out what appointment you need

Upgrades
New sales
Paying your mobile bill
Mobile repairs and technical support
Support with using your mobile
Online help and support (Skype/online shopping)
General help and support on tech or apps
Managing your account (password, address queries)
Mobile billing and payment queries
Adding a bundle
Removing a one-off bundle
Moving to Pay Monthly
Changing plan
Replacement SIMs
Adding broadband & TV
Network or connection issues
Adding an additional line
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