Paying your bill

  • EE
  • Orange
  • T-Mobile

There are loads of ways you can pay your EE bill - we've made it as easy as possible so you can choose the best one for you. You can pay using:

  • Direct Debit
  • Debit or credit card
  • Cheque
  • Mobile phone customers can also pay by telephone or internet banking

Paying by Direct Debit

Paying by Direct Debit is the easiest, cheapest and most convenient way to pay.

You can set it up online by signing up to My Account and following the steps. You’ll need your bank account name, account holder address and account number and sort code.

You can also set up your Direct Debit by phone. Call 150 from your EE phone or 07953 966 25007953 966 250 from any other phone.

Paying with a credit or debit card

With My Account

Simply sign up to My Account and follow these steps:

  1. Select Bills & payments in the left hand menu
  2. Select Make a payment and scroll down to choose Or pay by card
  3. Choose whether you want to pay the full amount or just a part of it
  4. Choose a card you've already registered or USE NEW CARD and enter its details
  5. Confirm the payment.

You'll receive confirmation of your payment on your screen, so you can print it if you want to keep a copy. You'll also receive an email confirmation, and the payment will show in the Payment history section of My Account after about 15 minutes.

If you want to register your credit card, you'll be able to do it right after your payment. Just select the option to do this.

Once you've registered your card, the next time you log in to make a payment we'll only ask for the card's security code. That's the three-digit CCV number on the reverse side of the card (or 4 digits for Amex).

You can change, delete, or add new cards at anytime, simply by logging into My Account. To manage your registered cards, repeat steps 1-3 and select Manage cards.

You can delete a card 90 days or more after you registered it.

By phone

You can also pay your bill online with your debit or credit card or by calling 150 from your EE phone or 07953 966 25007953 966 250 from any other phone. We accept Visa, Visa Debit, MasterCard, Amex or Maestro.

Telephone or internet banking

If you’re an EE mobile phone customer and you use internet or telephone banking, you’ll need the following information to make a payment:

  • EE Bank Account: 31012304
  • EE Sort Code: 40-02-50
  • Payment Reference: your EE account number

Alternatively, you can look up EE when selecting who to pay. Please allow up to five working days for your payment to reach us.

Please note, this payment method is not currently available to broadband customers.

Paying by cheque

Please fill out your payment slip, and send it to:

Everything Everywhere
PO Box 4813 
Units 1-2 
Chartwell Business Centre 
Chartwell Road 
Lancing 
West Sussex
BN15 9RB

Please make your cheque made payable to “EE”.

Write your EE account number and mobile phone number on the back, and allow five working days for your payment to reach us.

Interim payments

If you need to make an interim payment (for example, if there's a bar on the account), you can pay the total amount of your bill (your outstanding balance) or you can pay just one part of your bill.

In both cases you need to make the payment at least five days before the date of your Direct Debit to avoid double payments.

Handling charge and bank statement

Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.

If you choose to pay by Direct Debit, credit card, debit card, internet or telephone banking, you will see EE on your bank statement for your payment.

My Account

My Account lets you pay your bill online, plus it gives you quick and easy access to all your billing information. 

My Account is available 24 hours a day, seven days a weeks, and with it you can:

  • View an itemised breakdown of your out of plan call charges for free. We'll save your last 12 months' bills
  • Download PDF copies of your bills at any time

Go to My Account

There are many different ways that you can pay your bill. Direct Debit is the easiest, cheapest and most convenient way to pay, and is our preferred method.

Pay by direct debit

There are two different ways that you can set up a Direct Debit:

  • Via your account on ee.co.uk - select billing and payments then set up a Direct Debit
  • By calling 150 from your Orange phone or 07973 100 15007973 100 150 from any other phone and speaking to a Customer Service agent (call charges may vary, please check with your provider).

Before you set up a Direct Debit you’ll need these details:

  • Your name exactly as it is shown on your bank statement
  • The bank or building society sort code
  • The bank or building society account number

If the bank account from which the Direct Debit is to be taken is NOT in your name then:

  • When you attempt to set the Direct Debit up via My Account you’ll be asked to print and complete a copy of the Direct Debit mandate provided, and for the bank account holder to sign it. You’ll then need to return the Direct Debit mandate to us.

Or

  • If you’re setting the Direct Debit up over the phone then the bank account holder will need to be present to speak to customer services and set up the Direct Debit. They’ll need to have their address details as a letter will be sent to both you (the Orange account holder) and them (the bank account holder) confirming the Direct Debit activation.

To guarantee payment, a new Direct Debit must be set up at least five working days before your next bill is produced. If it’s not set up in time it will take effect from the following bill.  You’ll be able to tell if you have a Direct Debit set up on your account, and see what your Direct Debit date is, either by checking My Account online or by looking at the front page of your bill. If you have an active Direct Debit, it’ll either say:
 
“Thank you for electing to pay by Direct Debit. If there are any charges this month these will ONLY be debited from the nominated bank account on or after <date>.”
 
Or
 
“Thank you for electing to pay by Direct Debit. The amount due will be debited from the nominated bank account on or after <date>”

Pay by internet / telephone banking (bank transfer/bacs)

If you use internet or telephone banking, and want to make a payment using this method, you'll need the following information to make a payment on your Orange account:

  • Orange Bank Account: 97171263
  • Orange Sort Code: 50-00-00
  • Payment Reference: your Orange account number (found on the front of your bill)


Alternatively, look up Orange when selecting who to pay from your bank’s payee list.  

Please allow up to 5 working days for your payment to reach us. 

Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.  

Pay by card

We accept payments made on the following cards:  Visa, Visa Debit, MasterCard, Amex and Maestro.

Only the person named on the card is authorised to use that card to make a payment.  If the card being used is not in the Orange account holder’s name, then the person who the card belongs to will need to be with you when making the payment.  Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.

To make a payment with your card online:

  • Log in to My Account
  • Click on the ‘billing & payments’ tab at the top of the page
  • Click on ‘make a payment’
  • Follow the instructions on the screen

Alternatively, you can pay a bill with a credit or debit card over the telephone.  Just give us a ring on 150 from your Orange phone or 07973 100 15007973 100 150 from any other phone (call charges may vary, please check with your provider).

You can also set up a recurring payment with a credit card or Visa debit card by calling us.

Pay by continuous authority mandate (cam)

A CAM is when you have a monthly agreement set up, where payments are taken automatically from a nominated credit card on an agreed date, normally 1 day after your billing date.  Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.  

Only the following cards can be used when setting up a CAM:

  • Visa
  • Visa Debit
  • MasterCard
  • Amex
  • Maestro

To guarantee collection, a new CAM instruction must be set up at least 5 working days before your next bill is produced.

The only way you can set up a CAM is by calling 150 from your handset or 07973 100 15007973 100 150 from a landline and speaking to a Customer Services agent (call charges may vary, please check with your provider).  Please ensure you have your credit  or debit card available as you’ll be asked for various information from it during the set-up process.

If the credit or debit card from which the CAM is to be taken is not in your name then the card holder will need to be present to speak to customer services. They’ll need to have their address details with them too, as a letter will be sent to both you (the Orange account holder) and them (the credit card account holder) confirming the CAM activation.

Pay by cheque or cash

By post:

Please do not send cash in the post. Make the cheque payable to Orange, and remember to write your Orange account number and mobile phone number on the back of the cheque. You need to allow 5 working days for your payment to reach us.  Send your cheque with your completed payment slip to:

Orange Payment Processing
PO Box 52
SHEFFIELD
S98 1DX.

At a bank:

Payment at a bank will only be accepted with a pre-printed payment slip (attached to your bill) and some banks will charge you for this service. 

Please take your payment (cash, or cheque) into a bank, together with your pre-printed payment slip.  If paying by cheque, please ensure that write your account number and mobile phone number on the back of the cheque. Please allow 7 working days for your payment to reach us. 

Failed payments

Declined or failed payments can happen for a number of reasons. Here's what to do if your payment fails:

Failed Direct Debit payment: 

If your Direct Debit payment fails due to insufficient funds, we'll attempt a second collection approximately 9-10 days later. If it fails again for the same reason then a Late payment fee will be applied, and your Direct Debit will be suspended.  You will need to contact us to reinstate your Direct Debit, and you will incur a Non Direct Debit fee while it remains suspended. 

Failed credit or debit card payment:

Payments made by credit or debit card can fail or be rejected if there are no funds in the account.  There are also other bank, credit card and Orange rules. If your payment is not authorised please contact your card issuer to confirm that there is no issue with your card, or their service.    

Difficulties with payment

If you are having difficulty paying your bill you'll need to call 178 free from your Orange handset or 07973 100 17807973 100 178 from any other phone (call charges may vary, please check with your provider), and speak to one of our Collections Customer Service agents.

Go to My Account

Pay by direct debit

You can set up a Direct Debit online by logging into My Account, or simply by printing, completing and sending us the Direct Debit form.  Alternatively, call us and we'll help arrange it. To open the direct debit form you'll need Acrobat Reader™.

Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.

Pay by bank transfer (bacs)

First, ask your bank to add EE & T-Mobile as a payee from your account. Your bank will need the following details to do this:

  • Our bank account number: 31012304
  • Our sort code: 40-02-50
  • Your T-Mobile account number

Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.

Pay via my T-Mobile

If you're paying in My T-Mobile for the first time you'll need to register a credit or debit card. Making a payment is part of the card registration process. 

Next time you want to pay, simply log in to My Account and select Make a payment. Make sure you have your registered card handy so you can enter the three-digit security code on the back.

Paying your bill online through My Account registers instantly on your account. If your account has been suspended for non payment, just pay the overdue amount through My T-Mobile and we'll lift the bar on your phone straight away.

Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.

Pay online without logging in to my account

If you’re paying your bill or topping up your U-Fix account by credit or debit card, you can still do this in My Account, with or without registering a card. You can also do it on our website without logging in.

Pay a bill without logging in >

Log in to My Account >

Pay by text

First, register your card and then text the following to 150:

  • The letters CR
  • The last 4 digits of your registered credit or debit card
  • The amount you want to pay (in pounds and pence, minimum payment of £1.00)
  • The 3 digit security code on the back of your card

For example, to top up £10.00 text: CR 1234 10.00 123. Remember to leave spaces, and don’t forget the decimal point.

We'll send you a text to confirm your payment was successful.

Pay over the phone

First, you'll need to register a credit or debit card. Then simply:

  • Call 360 from your T-Mobile phone
  • Key in how much you want to pay in whole pounds only.  There’s a minimum payment of £5 
  • Provide the last four numbers of your registered card
  • Supply the three-digit security code on the back of your registered card

Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.

Other methods of payment

You can also pay your bills:

  • At a high street bank
  • By post

Direct Debit is the easiest, cheapest, most convenient way to pay your EE bill. Your monthly payments will always be taken care of, and you avoid the Separate Payment Handling Charge that applies to other payments methods.

If you're paying your bill by post, here are a few points to remember:

  • Make your cheque or postal order payable to EE & T-Mobile
  • Write your T-Mobile account number on the back of your cheque
  • Send your cheque and the Giro slip on the bottom of your bill to:

T-Mobile
PO Box 4813
Units 1-2
Chartwell Business Centre
Chartwell Road
Lancing
West Sussex
BN15 9RB

  • Allow 5 working days for payment to reach your account
  • If paying more than one bill, please send separate cheques for separate accounts and include the giro slip for each account.
  • We don't accept post dated cheques

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