Setting up a Direct Debit with EE

  • EE
  • Orange
  • T-Mobile

When you’re setting up or amending a Direct Debit you'll need the following:

  • Your name exactly as it appears on your bank statement
  • Your bank or building society sort code
  • Your bank or building society account number

There are two different ways to set up, view and amend a Direct Debit

1.Through My Account – if you haven’t registered yet for My Account get started today.

2.By speaking to our customer services.

How to set up Direct Debit online

For EE customers

You can view, set up and amend your Direct Details in My Account. Log in here

  • To set up a Direct Debit, click > Bills & Payment > Direct Debit, you will be asked to enter your bank sort code, account number and name
  • To view your Direct Debit details, click > Bills and Payments and you can see the date your payment is required by
  • If you need to change your Direct Debit details, you can do this in the same Bills & Payments page, just click > Direct Debit > EDIT under your details.

Moving from EE from OUK and T-Mobile

If you are moving from EE, we will set up a new Direct Debit, which will take effect from your new bill date and we’ll collect this around 8 days later. You will receive a confirmation letter that will confirm the Direct Debit is set up.

If you wish to change your EE Direct Debit collection date, then you can change it after your first bill has been collected and the change will take effect from the next bill generated

How will I know that a Direct Debit has been set on my bank account? 

You will get a Direct Debit confirmation letter in the post that will confirm the details you have provided and on the bottom it will also include the Direct Debit guarantee.

When will my Direct Debit be collected?

Your Direct Debit will be collected 8 days after your bill date.

I want to change a Direct Debit which isn’t in my name

If you're setting up a Direct Debit through My Account and the bank account you're using isn't in your name, you'll be asked to print and complete a copy of the Direct Debit mandate provided online. You'll be given full instructions where to send this when you print it out.

If you're setting up a Direct Debit over the phone and the bank account you're using isn't in your name, the bank account holder will need to be present to speak to customer services. 

They'll need to have their address details, as a letter will be sent to both you (the EE account holder) and them (the bank account holder) confirming the Direct Debit is set up.

Viewing your bill online >

When you’re setting up or amending a Direct Debit you'll need the following:

  • Your name exactly as it appears on your bank statement
  • Your bank or building society sort code
  • Your bank or building society account number

There are two different ways to set up, view and amend a Direct Debit:

  1. Through Your Account – if you haven’t registered yet for Your Account get started today
  2. By speaking to our customer services

How to set up Direct Debit online

You can set up a Direct Debit by logging into Your Account but you cannot view, amend or edit DD details. Log in to Your account here. 

How will I know that a Direct Debit has been set on my bank account? 

You will get a Direct Debit confirmation letter in the post that will confirm the details you have provided and on the bottom it will also include the Direct Debit guarantee.

When will my Direct Debit be collected?

Your Direct Debit will be collected is collected on your chosen payment date but will be between 15 – 20 days after the bill date.

I want to change a Direct Debit which isn’t in my name

If you're setting up a Direct Debit through Your Account and the bank account you're using isn't in your name, you'll be asked to print and complete a copy of the Direct Debit mandate provided online. You'll be given full instructions where to send this when you print it out.

If you're setting up a Direct Debit over the phone and the bank account you're using isn't in your name, the bank account holder will need to be present to speak to customer services. 

They'll need to have their address details, as a letter will be sent to both you (the Orange account holder) and them (the bank account holder) confirming the Direct Debit is set up.

 

 

When you’re setting up or amending a Direct Debit you'll need the following:

  • Your name exactly as it appears on your bank statement
  • Your bank or building society sort code
  • Your bank or building society account number

There are two different ways to set up, view and amend a Direct Debit:

  1. Through My Account – if you haven’t registered yet for My Account get started today
  2. By speaking to our customer services 

How to set up Direct Debit online

You can view, set up and amend your Direct Debit by logging into My Account. 

  • Set up a Direct Debit by clicking > Make a Payment > Direct Debit. You will be asked to enter the bank sort code, account number and account name
  • View your Direct Debit details by clicking > My Plan > Plan Details
  • Amend/edit direct your debit details by clicking Make a Payment > then clicking Direct Debit

If you wish to change your EE Direct Debit collection date, then you can change it after your first bill has been collected and the change will take effect from the next bill generated

How will I know that a Direct Debit has been set on my bank account? 

You will get a Direct Debit confirmation letter in the post that will confirm the details you have provided and on the bottom it will also include the Direct Debit guarantee.

When will my Direct Debit be collected?

Your Direct Debit will be collected 14 days after the bill date. 

I want to change a Direct Debit which isn’t in my name

If you're setting up a Direct Debit through My Account and the bank account you're using isn't in your name, you'll be asked to print and complete a copy of the Direct Debit mandate provided online. You'll be given full instructions where to send this when you print it out.

If you're setting up a Direct Debit over the phone and the bank account you're using isn't in your name, the bank account holder will need to be present to speak to customer services. 

They'll need to have their address details, as a letter will be sent to both you (the T-Mobile account holder) and them (the bank account holder) confirming the Direct Debit is set up.

 

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