Ways to top up

  • EE
  • Orange
  • T-Mobile

To use services such as text messaging, calling and data you need to top up your phone and add credit to your account.
You don’t have to top up the same amount every time, so if you’ve got a super busy month ahead you might go for a bit more. You might not need as much credit at quieter times.

Topping up your phone is really quick and simple. Here’s how to add credit to your EE pay as you go phone.

Top up online

My Account is our secure online service for managing your EE pay as you go phone. With My Account you can register payment card details, top up and buy great-value minutes and texts add-ons. 

Follow these simple steps to top up using My Account:

  1. Register or log in to My Account
  2. Register a debit or credit card in My Account 
  3. You're ready to top up

Next time you need to top up just log in to My Account and select Top up now.

For superfast top ups, download the My EE app and manage everything on the go. You can download it by texting APP to 150 from your EE phone.

If you’d prefer not to register a payment card, or if you like to top up someone else’s pay as you go phone, you can. Just follow the link below. All you need is the EE pay as you go number you’d like to top up and your payment card details.

Top up now, without registering a payment card >

Check your credit

You can check your pay as you go credit any time, in the following ways.

  • Log in to My Account
  • Check out the My EE app
  • Text AL to 150 for info on your credit balance and any allowances
  • Call 150 from your EE phone, or 07953 966 250 from any other phone

Top up over the phone

Just call 150 from your EE phone and choose top up. Then follow the instructions to top up with a registered credit or debit card, or to register a new card.

Top up by text

If you’ve already registered a credit or debit card in My Account or over the phone by calling 150, you're ready to top up by text.

Have your registered card handy and text the following to 150:

  • The letters CR 
  • The last four digits of your registered credit or debit card number 
  • The amount you want to top up (between £5 and £95 in £5 increments) 
  • The three-digit security code on your card (or four if it's an AmEx card)

So, for example, to top up £5: CR 1234 5 123

The spaces in between are really important, so please include them. We’ll text you to confirm that your top up has been added to your phone.

Once you've sent the text message, remember to delete it from your sent items

While you're abroad

If you're abroad you won't be able to use text top up. You can still top up online using My Account, or you can call +44 7953 966 250 and top up with a credit or debit card over the phone.

E top up card

When you get your phone or SIM card, we also give you an E top up card.

With E top up, you can top up when you’re out and about at more than 100,000 shops across the country. Just look out for the green logo.

Then all you need to do is:

  1. Visit any shop displaying the green top-up logo  
  2. Tell them how much you want to top up (between £5 and £50 in £5 increments) 
  3. Hand over your E top up card for swiping  
  4. Pay (and don't forget to get your E top up card back)

We’ll text you to confirm that your top up has been added to your phone.

Don’t worry if you lose your E top up swipe card. There isn't any money or personal information stored on the card and as it's only linked to your phone, no-one else can use it. Simply pop into an EE store to pick up another E top up card. You'll need to link your new E top up card to your phone before you next top up. 

To link an E top up card to your phone:

• Call 150 and follow the instructions, or 

• Send a text to 150. Start with ETU, followed by a space and then your 13-digit E top up card number e.g. ETU 1234567891234

The space in between is really important, so please include it.

You can link extra E top up cards to your phone, for example if you’re a parent and you want to top up your child’s credit. Just pick up an extra card from any EE store and link it to the phone you’d like to top up.

Topping up someone else's credit

Top ups make great presents so why not treat your friends and family to the gift of free calls, texts and data. 

You can top up anyone’s EE pay as you go phone. You just need their phone number and a credit or debit card to pay with. 

So whether the kids are away or gran needs a bit more data to watch those game show repeats on the bus, it’s easy to help out. The credit will be there for them when they need it.

Top up someone else’s credit >

Failed top ups

We always send you a text to confirm when a top up is successfully added to your phone.
It's very rare that a top up isn’t applied immediately. If this happens it may be because there’s a delay in our systems or the banking system. Don't worry, we’ll process your payment as soon as we can, there’s no need to make another card payment just yet. 

If your credit hasn't updated within 24 hours, please call Customer Services on 150 from your EE phone or 07953 966 250 from any other phone.

Tip: you can check your pay as you go credit any time. Just text AL to 150.

Please note: We currently do not accept foreign credit or debit cards or UK cards registered at foreign addresses.

To use services such as text messaging, calling and data you need to top up your phone and add credit to your account.
You don’t have to top up the same amount every time, so if you’ve got a super busy month ahead you might go for a bit more. You might not need as much credit at quieter times.

Topping up your phone is really quick and simple. Here’s how to add credit to your Orange pay as you go phone.

Top up online

Your Account is our secure online service for managing your Orange pay as you go phone. With Your Account you can register payment card details, top up and buy great-value minutes and texts Extras. 

Follow these simple steps to top up using Your Account:

  1. Register or log in to Your Account
  2. Register a debit or credit card in Your Account 
  3. You're ready to top up

Next time you need to top up just log in to Your Account and select Top up to use your registered account.

For superfast top ups, download the My EE app and manage everything on the go. You can download it by texting APP to 450 from your Orange phone.

If you’d prefer not to register a payment card, or if you like to top up someone else’s pay as you go phone, you can. Just follow the link below. All you need is the Orange pay as you go number you’d like to top up and your payment card details.

Top up now, without registering a payment card >

Check your credit

You can check your pay as you go credit any time, in the following ways.

  • Log in to Your Account
  • Check out the My EE app
  • Text BALANCE to 450
  • Call 453 from your Orange phone

Top up over the phone

Just call 450 from your Orange phone and choose top up. Then follow the instructions to top up with a registered credit or debit card, or to register a new card.

Top up by text

If you’ve already registered a credit or debit card in Your Account or over the phone by calling 150, you're ready to top up by text.

Have your registered card handy and text the following to 2886:

  • The last four digits of your registered credit or debit card number 
  • The two-digit top up amount (between £5 and £50 in £5 increments) 
  • The three-digit security code on your card (or four if it's an AmEx card)

So, for example, to top up £5: 1234 05 123

We’ll text you to confirm that your top up has been added to your phone.

Once you've sent the text message, remember to delete it from your sent items.

Tip: Save 2886 as 'Top up' in your address book so it’s quick and easy to top up by text next time. 

While you're abroad

If you're abroad you won't be able to use text top up. You can still top up online using Your Account, or you can call +44 7953 100 450 and top up with a credit or debit card over the phone.

E top up card

When you get your phone or SIM card, we also give you an E top up card.

With E top up, you can top up when you’re out and about at more than 100,000 shops across the country. Just look out for the green logo.

Then all you need to do is:

  1. Visit any shop displaying the green top-up logo  
  2. Tell them how much you want to top up (between £5 and £50 in £5 increments) 
  3. Hand over your E top up card for swiping  
  4. Pay (and don't forget to get your E top up card back)

We’ll text you to confirm that your top up has been added to your phone.

Don’t worry if you lose your E top up swipe card. There isn't any money or personal information stored on the card and as it's only linked to your phone, no-one else can use it. Simply pop into an EE store to pick up another E top up card. You'll need to link your new E top up card to your phone before you next top up. 

To link an E top up card to your phone, call 450 and follow the instructions.

You can link extra E top up cards to your phone, for example if you’re a parent and you want to top up your child’s credit. Just pick up an extra card from any EE store and link it to the phone you’d like to top up.

E-voucher

An E-voucher is a card or receipt printed with a unique 12-digit voucher number. E-vouchers are perfect if you’ve left your E top-up card at home.

You can get them from EE stores and over 100,000 shops around the UK such as grocery stores, newsagents and off licences - everywhere you see the green top-up logo.

Topping up with an E-voucher is simple:

  1. Visit a shop displaying the green top-up logo 
  2. Buy a voucher (between £5 and £50 in £5 increments) 
  3. Dial 450, and follow the instructions to top up using a voucher 

Or if you’d prefer you can redeem your E-voucher by text. 

Just text VO followed by the 12-digit voucher number to 450

e.g. VO 123456789123

The space in between is really important, so please rinclude it.

We’ll text you to confirm that your top up has been added to your phone.

At an ATM

It’s so easy to top up when you’re getting some cash. You can top up at any cashpoint where you see the green top-up logo, 24 hours a day, 365 days a year.

Just follow these simple steps:

  1. Find a cashpoint where you can top up, one with the green top-up logo
  2. Put your bank card into the cashpoint as you would normally do to withdraw cash 
  3. Enter your PIN, then choose Mobile Top Up from the options menu 
  4. Follow the onscreen instructions to top up

You’ll get confirmation that the top up has been successful on the cashpoint screen as well as a printed receipt, and it will be added to your phone immediately. 

Topping up someone else's credit

Top ups make great presents so why not treat your friends and family to the gift of free calls, texts and data. 

You can top up anyone’s Orange pay as you go phone. You just need their phone number and a credit or debit card to pay with. The credit will be there for them when they need it.

Top up someone else’s credit >

Failed top ups

We always send you a text to confirm when a top up is successfully added to your phone.
It's very rare that a top up isn’t applied immediately. If this happens it may be because there’s a delay in our systems or the banking system. Don't worry, we’ll process your payment as soon as we can, there’s no need to make another card payment just yet. 

If your credit hasn't updated within 24 hours, please call Customer Services on 450 from your Orange phone or 07953 100 450 from any other phone.

Tip: you can check your pay as you go credit any time. Just text AL to150.

Please note: We currently do not accept foreign credit or debit cards or UK cards registered at foreign addresses.

To use services such as text messaging, calling and data you need to top up your phone and add credit to your account.
You don’t have to top up the same amount every time, so if you’ve got a super busy month ahead you might go for a bit more. You might not need as much credit at quieter times.

Topping up your phone is really quick and simple. Here’s how to add credit to your T-Mobile pay as you go phone.

Top up online

My Account is our secure online service for managing your T-Mobile pay as you go phone. With My Account you can register payment card details, top up and buy great-value minutes and texts Boosters. 

Follow these simple steps to top up using My Account:

  1. Register or log in to My Account
  2. Register a debit or credit card in My Account 
  3. You're ready to top up

Next time you need to top up just log in to My Account and select Top up.

For superfast top ups, download the My EE app and manage everything on the go. You can download it by texting APP to 150 from your T-Mobile phone.

If you’d prefer not to register a payment card, or if you like to top up someone else’s pay as you go phone, you can. Just follow the link below. All you need is the T-Mobile pay as you go number you’d like to top up and your payment card details.

Top up now, without registering a payment card >

Check your credit

You can check your pay as you go credit any time, in the following ways.

  • Log in to My Account
  • Check out the My EE app
  • Text AL to 150 for info on your credit balance and any allowances
  • Call 150 from your T-Mobile phone, or 0845 412 5000 from any other phone

Top up over the phone

Just call 150 from your T-Mobile phone and choose top up. Then follow the instructions to top up with a registered credit or debit card, or to register a new card.

Top up by text

If you’ve already registered a credit or debit card in My Account or over the phone by calling 150, you're ready to top up by text.

Have your registered card handy and text the following to 150:

  • The letters CR 
  • The last four digits of your registered credit or debit card number 
  • The amount you want to top up (between £5 and £95 in £5 increments) 
  • The three-digit security code on your card (or four if it's an AmEx card)

So, for example, to top up £5: CR 1234 5 123

The spaces in between are really important, so please include them. We’ll text you to confirm that your top up has been added to your phone.

Once you've sent the text message, remember to delete it from your sent items

While you're abroad

If you're abroad you won't be able to use text top up. You can still top up online using My Account, or you can call +44 7953 966 150 and top up with a credit or debit card over the phone.

E top up card

When you get your phone or SIM card, we also give you an E top up card.

With E top up, you can top up when you’re out and about at more than 100,000 shops across the country. Just look out for the green logo.

Then all you need to do is:

  1. Visit any shop displaying the green top-up logo  
  2. Tell them how much you want to top up (between £5 and £50 in £5 increments) 
  3. Hand over your E top up card for swiping  
  4. Pay (and don't forget to get your E top up card back)

We’ll text you to confirm that your top up has been added to your phone.

Don’t worry if you lose your E top up swipe card. There isn't any money or personal information stored on the card and as it's only linked to your phone, no-one else can use it. Simply pop into an EE store to pick up another E top up card. You'll need to link your new E top up card to your phone before you next top up. 

To link an E top up card to your phone:

• Call 150 and follow the instructions, or 

• Send a text to 150. Start with ETU, followed by a space and then your 13-digit E top up card number e.g. ETU 1234567891234

The space in between is really important, so please include it.

You can link extra E top up cards to your phone, for example if you’re a parent and you want to top up your child’s credit. Just pick up an extra card from any EE store and link it to the phone you’d like to top up.

E-Voucher

An E-voucher is a card or receipt printed with a unique 16-digit voucher number. E-vouchers are perfect if you’ve left your E top-up card at home.

You can get them from EE stores and over 100,000 shops around the UK such as grocery stores, newsagents and off licences - everywhere you see the top-up logo.

Topping up with an E-voucher is simple:

  1. Visit a shop displaying the green top-up logo 
  2. Buy a voucher (between £5 and £50 in £5 increments) 
  3. Dial 150, and follow the instructions to top up using a voucher 

We’ll text you to confirm that your top up has been added to your phone.

Or if you’d prefer you can redeem your E-voucher by text. 

Just text VO followed by the 16-digit voucher number to 150 

e.g. VO 1234567891234567

At an ATM

It’s so easy to top up when you’re getting some cash. You can top up at any cashpoint where you see the green top-up logo, 24 hours a day, 365 days a year.

Just follow these simple steps:

  1. Find a cashpoint where you can top up, one with the green top-up logo
  2. Put your bank card into the cashpoint as you would normally do to withdraw cash 
  3. Enter your PIN, then choose Mobile Top Up from the options menu 
  4. Follow the onscreen instructions to top up

You’ll get confirmation that the top up has been successful on the cashpoint screen as well as a printed receipt, and it will be added to your phone immediately. 

Topping up someone else's credit

Top ups make great presents so why not treat your friends and family to the gift of free calls, texts and data. 

You can top up anyone’s T-Mobile pay as you go phone. You just need their phone number and a credit or debit card to pay with. The credit will be there for them when they need it.

Top up someone else’s credit >

Failed top ups

We always send you a text to confirm when a top up is successfully added to your phone.
It's very rare that a top up isn’t applied immediately. If this happens it may be because there’s a delay in our systems or the banking system. Don't worry, we’ll process your payment as soon as we can, there’s no need to make another card payment just yet. 

If your credit hasn't updated within 24 hours, please call Customer Services on 150 from your T-Mobile phone or 0845 412 5000 from any other phone.

Tip: you can check your pay as you go credit any time. Just text AL to150.

Please note: We currently do not accept foreign credit or debit cards or UK cards registered at foreign addresses.

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