Your new top up card

  • EE
  • Orange
  • T-Mobile

When you first get your pay as you go phone or SIM card, it will come with a top up card which is linked to your number and will let you top up at thousands of shops across the UK.

If you have a different top up card to the one that came with your phone or SIM, you’ll need to make sure it’s linked to your number..

How to link your top up card

  • call 150 choose the option for top up, or 
  • send a FREE text to 150. Start your text with ETU, followed by a space and then the 13-digit top up card number (found on the front of the card) e.g. ETU 1234567891234

You can only link one phone number to each top up card.  So if you want to top up someone else’s phone, you need to get a top up card for them too.

How to use your top up card

Simply take your card to any EE store or a shop that displays the green top up symbol - don’t forget to make sure you have enough for your pack.

If you lose your card

Don't worry if you lose your top up card. No money or personal information is stored on it. It's only linked to your phone number so no one else can use it.
You can still top up another way:

We want to make sure your money gets added correctly when you use your replacement top up card for the first time.

This means you have to link your new top up card to your phone number.

How to link your top up card

  • Call 450 and follow the instructions

Linking extra cards

You can top up other EE pay as you go phones too - for example if you want to top up your child's credit.

Just pick up an extra card from any EE store and link it to the phone you want to top up.

If you lose your card

Don't worry if you lose your top up card. No money or personal information is stored on it. It's only linked to your phone so no-one else can use it.

Simply pop into an EE store to pick up another top up card.

Other ways to top up

We want to make sure your money gets added correctly when you use your replacement top up card for the first time.

This means you have to link your new top up card to your phone number.  

How to link your top up card

  • Call 150 and follow the instructions, or 
  • Send a text to 150. Start your text with ETU, followed by a space and then your 13-digit E top up card number e.g. ETU 1234567891234

The space is really important, so please include it.

Linking extra cards

You can top up other EE pay as you go phones too - for example if you want to top up your child's credit.

Just pick up an extra card from any EE store and link it to the phone you want to top up.

If you lose your card

Don't worry if you lose your top up card. No money or personal information is stored on it. It's only linked to your phone so no-one else can use it.

Simply pop into an EE store to pick up another top up card.

Other ways to top up

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