View your EE Broadband bill

Check your bill using the My EE app:

1. Open the EE app and log in
2. Select Bills and payments
3. Choose your Home Broadband account
4. Select your bill

Follow these steps to find your bill:

1. Log in to your EE account.
2. Select Bills and payments.
3. Choose Home Broadband if you have more than one service.
4. Select the bill you want to view.

What you’ll see:

Your latest bill appears at the top of the list, with previous bills below it.

You can save your bill as a PDF:

1. Open the bill you want.
2. Select Download.
3. Save the file or print it.

Here are the most common reasons and what to do:

• Your bill is not ready yet
  Your bill is usually available a few days after your monthly bill date. Check again later.
• You are in the wrong account
  Make sure you have selected your Home Broadband service if you also have mobile plans.
• You are using an old login
  Log out and log back in with your current EE account details.

If you are having trouble accessing your account:

• reset your password using the login page
• check your email address is correct
• make sure you are using the latest version of the EE app

Get help logging in to your account.

If something does not look right on your bill:

• check your recent charges and usage
• compare with your previous bill
• review any recent changes to your plan

Contact us about your bill

Need extra support

We can provide support in a way that works for you:

• request your bill in alternative formats, such as large print or Braille
• get help if you are a disabled person or need additional support
• speak to one of our team for tailored help

Contact us for support

When you receive your bill, it will be laid out as follows:

Bill summary

A quick overview of your bill and charge. We’ll always show you what you paid previously and the details of your latest payment. 

Your last bill - we’ll always show you what you paid previously and the details of your latest payment.

This bill - if you’ve set up a Direct Debit, the total amount due will be debited on or after the date shown. If you haven’t set up a Direct Debit, we’ll let you know when your payment is due.

Your recent monthly bills - this shows your last three bills and the amounts. Your new bill is VAT inclusive.

Don’t want to get lost in the numbers? This summary uses colours to show what you’re paying for. The bullet points below each section highlight when there’s a new charge or credit. 

Monthly broadband charges include all regular charges under your current plan, including recurring add-ons, minus any discount.

Extra charges are the total of any usage that exceeds your allowance, as well as any one-off charges and credits. You’ll be able to find more details in the ‘How we worked out your bill’ section.

Where to go for help - and other useful information

This page will vary depending on how you pay. It includes information on how to get in touch or if you need your bill in a different format.

What's happened since your last bill?

This page appears when there's been activity since your last bill such as payments, adjustments or refunds.

How we worked out your bill

Find information on what's in your bill here. On the left-hand side of your bill you can see what’s included in your plan and any add-ons you’ve got.

There’s also a clear breakdown of how your bill is worked out.

What you've used - the detail

This shows your usage within allowance, colour-coded in blue. If there are any out-of-allowance charges, these will be shown in yellow.

Landline usage is listed by day, in the order you made the calls. Calls within your allowance have a tick next to them.

This page also shows any additional charges. For example, if you’ve had a new line engineer visit or new equipment.